Edward Bowers Email & Phone Number

Atlanta, Ga, Us

Canton, Georgia, United States

Canton, Georgia, United States

Canton, Georgia, United States

Holly Springs, Ga

Woodstock, Ga

• Oversee the interviewing and hiring of new employees for the gym.• Administer the implementation of quarterly and yearly marketing strategies for small business owners.• Provide in-depth training to new employees on membership sales and internal company systems/processes.• Direct the implementation of marketing strategies to obtain new members and increase revenue.• Chart the creation and distribution of the employee schedule to ensure proper coverage of group training classes and front desk coverage.• Handle the opening and closing the gym.• Organize and facilitate Brazilian Jiu Jitsu classes for kids.• Play a key role by providing first-class service to all members and overseeing all aspects of new membership acquisition.• Navigate the establishment and maintenance of 85% customer retention.

Alpharetta, Ga

• Effectively utilized analytical skills to remedy situations and to resolve customer issues with invoices in a timely manner.• Employed the use of external sources required to resolve account balances i.e. 3rd party collections, legal.• Strategically led the matching of employees with a portfolio to ensure proper penetration of accounts in order to achieve quarterly goals.• Operated in a proactive manner to search for and identify business risk areas and communicate with billing supervisors and managers to ensure best practices from both areas.• Provided extensive assistance in the compilation of data that ascertained the overall team performance to specific tasks or individual team members, positive or negative trends of the team.• Oversaw the operations of 4 Collection Resolution Associates (1 remote).• Administered weekly reporting for management.• Dispensed in-depth assistance in the creation of reports for more effective and timely delivery.• Acted as the first point of contact for team members on account issues.• Controlled and administered a portfolio of high-risk clients totaling over $22 million.• Monitored a team portfolio of over 1000 past due invoices equaling over $15 million.• Extensive efforts led to a reduction in the portfolio by 85%-90% monthly.

Alpharetta, Ga

• Effectively utilized analytical skills to remedy situations and to resolve customer issues with invoices in a timely manner.• Employed the use of external sources required to resolve account balances i.e. 3rd party collections, legal.• Strategically led the matching of employees with a portfolio to ensure proper penetration of accounts in order to achieve quarterly goals.• Operated in a proactive manner to search for and identify business risk areas and communicate with billing supervisors and managers to ensure best practices from both areas.• Provided extensive assistance in the compilation of data that ascertained the overall team performance to specific tasks or individual team members, positive or negative trends of the team.• Oversaw the operations of 4 Collection Resolution Associates (1 remote).• Administered weekly reporting for management.• Dispensed in-depth assistance in the creation of reports for more effective and timely delivery.• Acted as the first point of contact for team members on account issues.• Controlled and administered a portfolio of high-risk clients totaling over $22 million.• Monitored a team portfolio of over 1000 past due invoices equaling over $15 million.• Extensive efforts led to a reduction in the portfolio by 85%-90% monthly.

Norcross, Ga

• Established and nurtured close client relationships and generated new referrals.• Administered product and process development based on customer survey data.• Searched for, identified, and utilized upgrade opportunities to increase revenue.• Oversaw “at risk” customer team to allow for the reduction of churn and increased retention.• Executed daily/weekly call strategies to certify all clients were contacted net 30 days post sale.• Engaged and participated in weekly strategy meetings to assist establish calling standards and update upper management of the teams’ progress.

Keller, Tx

• Directed the implementation of quarterly and yearly marketing strategies for small business owners.• Conducted the pre-screening of resumes, interviewing of applicants, and recommendation to upper management of potential new employees.• Provided training and mentoring for new employees on account management and training on internal company systems/processes.• Performed telemarketing for the acquisition of new accounts.• Established and maintained 85% customer retention and employee retention of 90%.

Irving, Tx

• Monitored all operations of a team of 10 senior collectors.• Handled the pre-screening of resumes, interviewed applicants, and recommended potential new employees to upper management.• Conducted monthly “one-on-one” coaching calls with each agent.• Directed and monitored daily call strategies to ensure proper penetration of our call tables.• Executed account management of complex customer segment; meeting or surpassing monthly quotas for new customer acquisition and existing customer retention.• Administered daily/weekly call strategies to ensure all clients were contacted net 30 days post sale.• Navigated the negotiation of payment plans with clients to ensure delinquency goals.• Oversaw all aspects of delinquencies reduction. (Improved 120+ delinquencies by 93% in the first four months in the position, as well as Improve 30-60-day delinquencies by 85% over two years).• Facilitated the training of “low risk” collections reps on effective collections strategies to lower delinquency.• Closely collaborated with clients to negotiate and implement payment plans to ensure delinquency goals were met.

Irving, Tx

• Monitored all operations of a team of 10 senior collectors.• Handled the pre-screening of resumes, interviewed applicants, and recommended potential new employees to upper management.• Conducted monthly “one-on-one” coaching calls with each agent.• Directed and monitored daily call strategies to ensure proper penetration of our call tables.• Executed account management of complex customer segment; meeting or surpassing monthly quotas for new customer acquisition and existing customer retention.• Administered daily/weekly call strategies to ensure all clients were contacted net 30 days post sale.• Navigated the negotiation of payment plans with clients to ensure delinquency goals.• Oversaw all aspects of delinquencies reduction. (Improved 120+ delinquencies by 93% in the first four months in the position, as well as Improve 30-60-day delinquencies by 85% over two years).• Facilitated the training of “low risk” collections reps on effective collections strategies to lower delinquency.• Closely collaborated with clients to negotiate and implement payment plans to ensure delinquency goals were met.

Irving, Tx

• Monitored all operations of a team of 10 senior collectors.• Handled the pre-screening of resumes, interviewed applicants, and recommended potential new employees to upper management.• Conducted monthly “one-on-one” coaching calls with each agent.• Directed and monitored daily call strategies to ensure proper penetration of our call tables.• Executed account management of complex customer segment; meeting or surpassing monthly quotas for new customer acquisition and existing customer retention.• Administered daily/weekly call strategies to ensure all clients were contacted net 30 days post sale.• Navigated the negotiation of payment plans with clients to ensure delinquency goals.• Oversaw all aspects of delinquencies reduction. (Improved 120+ delinquencies by 93% in the first four months in the position, as well as Improve 30-60-day delinquencies by 85% over two years).• Facilitated the training of “low risk” collections reps on effective collections strategies to lower delinquency.• Closely collaborated with clients to negotiate and implement payment plans to ensure delinquency goals were met.

Certified Professional Life Coach, Life Coach And Goal Success Life Coach

Real Estate

Studied Real Estate.

H.S. Diploma, Core Classes, 12Th