Edward Bowers Email and Phone Number
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I am a seasoned professional with an established record of accounts receivable and collections experience. Recognized for demonstrating a natural aptitude for handling invoice resolution and customer account reconciliations, as well as for providing assistance with the hiring and development of associates and administering 3rd party collections. Professional focal points include operations optimization, performance assessment, relationship management, cross-functional team leadership and participation, strategic planning, recruitment management, opportunity management, training and development, reporting, scheduling, customer account reconciliations, employee audits and reviews, call monitoring, customer service management, settlement reconciliation, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, issue resolution, risk mitigation, and data management to support efficiency and maximum returns. Most recently, I was the Sr. Account Resolution Specialist with Infor Global Solutions. Under my leadership, I utilized my analytical skills to remedy situations and resolve customer issues with invoices. In addition, I liaised with senior leadership and various other personnel and teams to ensure the company’s collections and resolutions support structures were driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, innovative, energetic, precise, dynamic, analytical, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am pursuing new opportunities and can be reached through this profile, or by phone at: 678-551-0405
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Recovery SpecialistFinancial Asset Management Systems, Inc. (Fams)Atlanta, Ga, Us -
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FounderGuard Up Training Jan 2018 - May 2020Woodstock, Ga• Oversee the interviewing and hiring of new employees for the gym.• Administer the implementation of quarterly and yearly marketing strategies for small business owners.• Provide in-depth training to new employees on membership sales and internal company systems/processes.• Direct the implementation of marketing strategies to obtain new members and increase revenue.• Chart the creation and distribution of the employee schedule to ensure proper coverage of group training classes and front desk coverage.• Handle the opening and closing the gym.• Organize and facilitate Brazilian Jiu Jitsu classes for kids.• Play a key role by providing first-class service to all members and overseeing all aspects of new membership acquisition.• Navigate the establishment and maintenance of 85% customer retention.
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Sr. Account Resolution Specialist, Collections/ResolutionInfor Aug 2012 - May 2018Alpharetta, Ga• Effectively utilized analytical skills to remedy situations and to resolve customer issues with invoices in a timely manner.• Employed the use of external sources required to resolve account balances i.e. 3rd party collections, legal.• Strategically led the matching of employees with a portfolio to ensure proper penetration of accounts in order to achieve quarterly goals.• Operated in a proactive manner to search for and identify business risk areas and communicate with billing supervisors and managers to ensure best practices from both areas.• Provided extensive assistance in the compilation of data that ascertained the overall team performance to specific tasks or individual team members, positive or negative trends of the team.• Oversaw the operations of 4 Collection Resolution Associates (1 remote).• Administered weekly reporting for management.• Dispensed in-depth assistance in the creation of reports for more effective and timely delivery.• Acted as the first point of contact for team members on account issues.• Controlled and administered a portfolio of high-risk clients totaling over $22 million.• Monitored a team portfolio of over 1000 past due invoices equaling over $15 million.• Extensive efforts led to a reduction in the portfolio by 85%-90% monthly. -
Account Resolution Specialist, CollectionsInfor Sep 2011 - Aug 2012Alpharetta, Ga• Effectively utilized analytical skills to remedy situations and to resolve customer issues with invoices in a timely manner.• Employed the use of external sources required to resolve account balances i.e. 3rd party collections, legal.• Strategically led the matching of employees with a portfolio to ensure proper penetration of accounts in order to achieve quarterly goals.• Operated in a proactive manner to search for and identify business risk areas and communicate with billing supervisors and managers to ensure best practices from both areas.• Provided extensive assistance in the compilation of data that ascertained the overall team performance to specific tasks or individual team members, positive or negative trends of the team.• Oversaw the operations of 4 Collection Resolution Associates (1 remote).• Administered weekly reporting for management.• Dispensed in-depth assistance in the creation of reports for more effective and timely delivery.• Acted as the first point of contact for team members on account issues.• Controlled and administered a portfolio of high-risk clients totaling over $22 million.• Monitored a team portfolio of over 1000 past due invoices equaling over $15 million.• Extensive efforts led to a reduction in the portfolio by 85%-90% monthly.
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Customer Care RepresentativePrimedia Inc Jul 2010 - Jul 2011Norcross, Ga• Established and nurtured close client relationships and generated new referrals.• Administered product and process development based on customer survey data.• Searched for, identified, and utilized upgrade opportunities to increase revenue.• Oversaw “at risk” customer team to allow for the reduction of churn and increased retention.• Executed daily/weekly call strategies to certify all clients were contacted net 30 days post sale.• Engaged and participated in weekly strategy meetings to assist establish calling standards and update upper management of the teams’ progress. -
Account ExecutiveClipper Magazine Oct 2007 - Jan 2010Keller, Tx• Directed the implementation of quarterly and yearly marketing strategies for small business owners.• Conducted the pre-screening of resumes, interviewing of applicants, and recommendation to upper management of potential new employees.• Provided training and mentoring for new employees on account management and training on internal company systems/processes.• Performed telemarketing for the acquisition of new accounts.• Established and maintained 85% customer retention and employee retention of 90%. -
Collections SupervisorCiti Sep 2003 - Sep 2007Irving, Tx• Monitored all operations of a team of 10 senior collectors.• Handled the pre-screening of resumes, interviewed applicants, and recommended potential new employees to upper management.• Conducted monthly “one-on-one” coaching calls with each agent.• Directed and monitored daily call strategies to ensure proper penetration of our call tables.• Executed account management of complex customer segment; meeting or surpassing monthly quotas for new customer acquisition and existing customer retention.• Administered daily/weekly call strategies to ensure all clients were contacted net 30 days post sale.• Navigated the negotiation of payment plans with clients to ensure delinquency goals.• Oversaw all aspects of delinquencies reduction. (Improved 120+ delinquencies by 93% in the first four months in the position, as well as Improve 30-60-day delinquencies by 85% over two years).• Facilitated the training of “low risk” collections reps on effective collections strategies to lower delinquency.• Closely collaborated with clients to negotiate and implement payment plans to ensure delinquency goals were met. -
Sr. Account Resolution SpecialistCiti Sep 2002 - Sep 2003Irving, Tx• Monitored all operations of a team of 10 senior collectors.• Handled the pre-screening of resumes, interviewed applicants, and recommended potential new employees to upper management.• Conducted monthly “one-on-one” coaching calls with each agent.• Directed and monitored daily call strategies to ensure proper penetration of our call tables.• Executed account management of complex customer segment; meeting or surpassing monthly quotas for new customer acquisition and existing customer retention.• Administered daily/weekly call strategies to ensure all clients were contacted net 30 days post sale.• Navigated the negotiation of payment plans with clients to ensure delinquency goals.• Oversaw all aspects of delinquencies reduction. (Improved 120+ delinquencies by 93% in the first four months in the position, as well as Improve 30-60-day delinquencies by 85% over two years).• Facilitated the training of “low risk” collections reps on effective collections strategies to lower delinquency.• Closely collaborated with clients to negotiate and implement payment plans to ensure delinquency goals were met.
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Front End Collections/Customer ServiceCiti May 2000 - Sep 2002Irving, Tx• Monitored all operations of a team of 10 senior collectors.• Handled the pre-screening of resumes, interviewed applicants, and recommended potential new employees to upper management.• Conducted monthly “one-on-one” coaching calls with each agent.• Directed and monitored daily call strategies to ensure proper penetration of our call tables.• Executed account management of complex customer segment; meeting or surpassing monthly quotas for new customer acquisition and existing customer retention.• Administered daily/weekly call strategies to ensure all clients were contacted net 30 days post sale.• Navigated the negotiation of payment plans with clients to ensure delinquency goals.• Oversaw all aspects of delinquencies reduction. (Improved 120+ delinquencies by 93% in the first four months in the position, as well as Improve 30-60-day delinquencies by 85% over two years).• Facilitated the training of “low risk” collections reps on effective collections strategies to lower delinquency.• Closely collaborated with clients to negotiate and implement payment plans to ensure delinquency goals were met.
Edward Bowers Skills
Edward Bowers Education Details
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Life Coach And Goal Success Life Coach -
Real Estate -
Grapevine High School12Th
Frequently Asked Questions about Edward Bowers
What company does Edward Bowers work for?
Edward Bowers works for Financial Asset Management Systems, Inc. (Fams)
What is Edward Bowers's role at the current company?
Edward Bowers's current role is Recovery Specialist.
What is Edward Bowers's email address?
Edward Bowers's email address is ed****@****ail.com
What is Edward Bowers's direct phone number?
Edward Bowers's direct phone number is +167855*****
What schools did Edward Bowers attend?
Edward Bowers attended Transformation Academy, Tarrant County College, Grapevine High School.
What are some of Edward Bowers's interests?
Edward Bowers has interest in Grandkids, Collecting Antiques, Exercise, Sweepstakes, Nascar, Home Improvement, Reading, Golfing, Gourmet Cooking, Watching Auto Racing.
What skills is Edward Bowers known for?
Edward Bowers has skills like Account Management, Leadership, Contract Negotiation, Customer Service, Marketing, Team Building, Sales Process, Cold Calling, Sales, Management, Call Centers, Start Ups.
Who are Edward Bowers's colleagues?
Edward Bowers's colleagues are Britney Jackson, Lynnet Acosta, Salisa Smith, Jeff Luetkemeyer, Carlos Washington, Shida Hawes, Jennifer Coleman.
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Edward Bowers
Timnath, Co1yahoo.com -
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Edward Bowers
Value Added - Accounting & Finance Executive Recruiter (Cpa Specialty).Brooksville, Fl1xerox.com -
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