Part of the integration team that ensured the new company understood the culture, people, and its systems from the old through various activities such as Focus Group Discussions, Consultations, and the like.Initiated the Training Academy to ensure that all employees participated and completed all mandatory trainings of Inchcape which led to the unprecedented achievement of 100% compliance.Facilitated in and outside country training programs that contributed to the conduct of the… Show more Part of the integration team that ensured the new company understood the culture, people, and its systems from the old through various activities such as Focus Group Discussions, Consultations, and the like.Initiated the Training Academy to ensure that all employees participated and completed all mandatory trainings of Inchcape which led to the unprecedented achievement of 100% compliance.Facilitated in and outside country training programs that contributed to the conduct of the organization's critical mandatory programs.Developed a New Hires Onboarding that provided a much better experience for new joiners adding value to the culture of service by the organization.Developed 12 new facilitators that led to expediting roll out of important training programs.Massively improved the relationship of all support employees through self-help modules that led to better communication and bridging of interdepartmental relationship gaps.Designed and developed at least 30 modules on Customer Service Excellence that proved to improve internal and external service.Developed the first training curriculum for all managers in the organization that led to significant improvement in departmental performances.Institutionalized development of an annual training calendar focused on bridging identified skill gaps from needs analysis across all brands.Developed and facilitated various team building activities from various departments that resulted to better collaboration between teams, contributing to achievement of goals.Led the internship program where students get to experience a different type of structured training experience ensuring that skills are developed preparing them in their careers, with some, ending up as our present employees. Show less

Massively improved the relationship of all support employees through self-help modules that led to better communication and bridging of interdepartmental relationship gaps.Designed and developed at least 30 modules on Customer Service Excellence that proved to improve internal and external service.Developed the first training curriculum for all managers in the organization that led to significant improvement in departmental performances.Institutionalized development of an annual… Show more Massively improved the relationship of all support employees through self-help modules that led to better communication and bridging of interdepartmental relationship gaps.Designed and developed at least 30 modules on Customer Service Excellence that proved to improve internal and external service.Developed the first training curriculum for all managers in the organization that led to significant improvement in departmental performances.Institutionalized development of an annual training calendar focused on bridging identified skill gaps from needs analysis across all brands.Developed and facilitated various team building activities from various departments that resulted to better collaboration between teams, contributing to achievement of goals.Led the internship program where students get to experience a different type of structured training experience ensuring that skills are developed preparing them in their careers, with some, ending up as our present employees. Show less