Edward "Ted" Smith Email & Phone Number

San Ramon, Ca

* Spearheaded full lifecycle enhancement, maintenance and support for the Tiburon Division Public Safety Software suite.* Improved workflow and project completion by developing and implementing interfaces and bug fixes.* Ensured seamless team support by assisting 24/7 on a rotating schedule.* Enhanced client satisfaction ratings by interfacing with customers and product line engineering teams to ensure timely fulfillment.* Mitigated knowledge lags by training 5 employees on best practices and protocol to optimize productivity.* Developed 3 new subsystems for the Tiburon product suite to improve product marketability and increase sales. * Lead Engineer on numerous deployments of the Tiburon product suite and varied enhancements/customizations.

Pleasanton, Ca

* Successfully completed over 80 projects, including an installation and client-specific customization of the Public Safety software suite, including Police, Fire and Corrections Records systems and searches.* Minimized project lags by maintaining and resolving discrepancies 24/7 on highly sensitive, secure and active public safety agency systems.* Developed software for fire records, inspection, equipment and personnel systems while completing the updated Fire Software Suite on-time and in-scope.* Developed software for a small jail system for small police/sheriff agencies that did not require a complete Corrections Software Suite. * Installed the system at 3 agencies and advised other technicians on additional installations to curb installation downtime.* Created the interfaces with third party software, including API and data uploads to and for use by the Public Safety Software Suite. * Successfully developed and delivered over 20 interfaces on existing agency systems and agency systems in project installation.

Pleasanton, Ca

* Served as team leader on several projects to ensure timely project completion.* Interfaced with clients onsite and via remote systems support to educate on product instruction and timely resolve issues.

San Francisco, Ca

* Sold company for a profit.* Formed and grew successful bike and motorcycle courier company over the course of 3 years to serve more than 250 clients. * Generated sales by acquiring clients and managing a productive office.* Ensured timely delivering by coordinating a diverse trucking fleet.