Spearhead procurement initiatives for hotel equipment, servers, and POS (Point of Sale) systems, ensuring optimal selection, negotiation, and acquisition of technology assets within budgetary constraints.Manage vendor relationships to guarantee timely delivery of equipment and adherence to quality standards, fostering productive partnerships to support the hotel's technological infrastructure.Oversee the design and implementation of IDF (Intermediate Distribution Frame) and MDF (Main… Show more Spearhead procurement initiatives for hotel equipment, servers, and POS (Point of Sale) systems, ensuring optimal selection, negotiation, and acquisition of technology assets within budgetary constraints.Manage vendor relationships to guarantee timely delivery of equipment and adherence to quality standards, fostering productive partnerships to support the hotel's technological infrastructure.Oversee the design and implementation of IDF (Intermediate Distribution Frame) and MDF (Main Distribution Frame) closets, coordinating with construction teams to ensure alignment with technical specifications and operational requirements.Conduct comprehensive monitoring and evaluation of IDF and MDF closet build progress, addressing any issues or discrepancies to maintain project timelines and standards.Collaborate with cross-functional teams including operations, finance, and construction to integrate IT systems seamlessly into hotel operations and organizational goals.Provide strategic guidance and technical support to hotel management and staff, facilitating smooth operation and utilization of technology Show less

Excellent customer service skills providing technical support to end-users, addressing their IT-related issues, and ensuring timely resolution. Prioritizing support requests, manage service-level agreements (SLAs), and strive to provide excellent customer service.Assist guest with Wi-Fi, cell phone and baby monitor issues.Provide accounting and corporate office with quarterly SOX audit with documentation and organizational skills needed.Coordinate and plan yearly projects issued by… Show more Excellent customer service skills providing technical support to end-users, addressing their IT-related issues, and ensuring timely resolution. Prioritizing support requests, manage service-level agreements (SLAs), and strive to provide excellent customer service.Assist guest with Wi-Fi, cell phone and baby monitor issues.Provide accounting and corporate office with quarterly SOX audit with documentation and organizational skills needed.Coordinate and plan yearly projects issued by corporate with IT Director. Work with other department heads and managers who require IT services for group and event setups or office relocation.Effectively communicated highly technical information to clients in a non-technical language.Help manage organization's IT infrastructure, including networks, servers, storage systems, and other hardware.Assist restaurant outlets, including 3 Michelin star Addison with Silverware support and equipment. Proficient in antivirus/anti-malware scanning and cleanup.Practical experience with Cisco and HP network routers and switches.Skilled in desktop software including Teams, Active Directory, Silverware, Office 2013, Adobe Writer, Photoshop, MICROS and Office 365. Show less

Was sole member of IT department supporting all restaurant Micros POS, Hotel admin network, guest Wi-Fi network, luxury Villa and ballroom events network. Was also responsible for network copier and printer refresh. Demonstrated problem-solving, analytical, and investigative skills with a focus on developing creative solutions.Effectively communicated highly technical information to clients in a non-technical language.Installed software, patches, and updates on servers, desktops… Show more Was sole member of IT department supporting all restaurant Micros POS, Hotel admin network, guest Wi-Fi network, luxury Villa and ballroom events network. Was also responsible for network copier and printer refresh. Demonstrated problem-solving, analytical, and investigative skills with a focus on developing creative solutions.Effectively communicated highly technical information to clients in a non-technical language.Installed software, patches, and updates on servers, desktops, and laptops. Provided remote support to sales staff.Communicated with all departments via Teams and cell phone. Show less

Professional Experience:IT Manager, Fairmont Grand Del Mar, Oct 2011 - June 2020Established and managed a proactive IT department, overseeing the technology needs of a luxury Forbes 5 star resort, and spa, golf course, and three restaurants, including 3 Michelin star Addison.Managed the completion of quarterly SOX Audit documentation, ensuring compliance with backup procedures and providing evidence of system backups and restores.Managed the POS network for restaurants… Show more Professional Experience:IT Manager, Fairmont Grand Del Mar, Oct 2011 - June 2020Established and managed a proactive IT department, overseeing the technology needs of a luxury Forbes 5 star resort, and spa, golf course, and three restaurants, including 3 Michelin star Addison.Managed the completion of quarterly SOX Audit documentation, ensuring compliance with backup procedures and providing evidence of system backups and restores.Managed the POS network for restaurants, including setup for banquets and special holiday events.Troubleshot network issues and implemented new connections as required. Provided regular ticket count reports and status updates to the IT Director.Actively participated in internal client meetings, addressing their technology requirements and delivering excellent customer service.Administered a wireless network with 300 Ruckus Access Points and effectively resolved Wi-Fi issues for hotel guests.Supported colleagues both remotely and on-site, maintaining 24/7 availability and providing scheduled weekly support hours.Demonstrated problem-solving, analytical, and investigative skills with a focus on developing creative solutions.Effectively communicated highly technical information to clients in a non-technical language.Installed software, patches, and updates on servers, desktops, and laptops. Provided remote support to sales staff.Proficient in antivirus/anti-malware scanning and cleanup.Practical experience with Cisco and HP network routers and switches.Skilled in desktop software including Office 2010, Office 2013, Adobe Writer, Photoshop, and Office 365.Additional Skills:Excellent customer service skills with a strong focus on teamwork.Strong documentation and organizational skills.Proficient in Microsoft Visio for creating technical diagrams.Knowledge of SOX compliance and audit processes. Show less

Part of IT Team that supported over 200 hotels remotely across america.Assisted remote hotel staff with virus and malware removal, PMS issues and Microsoft office issues.

Job DescriptionKeep hotel in a safe, and well-maintained hotel environment while providing maintenance services to guests in a courteous, professional and engaging manner.ResponsibilitiesAssist hotel guests with any guest room maintenance issues (plumbing, lighting, electrical, painting, etc)Perform preventative maintenance responsibilities on all guest rooms as assignedMaintain all mechanical items in guest rooms and public areas.Work as a team to keep the back of… Show more Job DescriptionKeep hotel in a safe, and well-maintained hotel environment while providing maintenance services to guests in a courteous, professional and engaging manner.ResponsibilitiesAssist hotel guests with any guest room maintenance issues (plumbing, lighting, electrical, painting, etc)Perform preventative maintenance responsibilities on all guest rooms as assignedMaintain all mechanical items in guest rooms and public areas.Work as a team to keep the back of house areas and equipment in safe, good working order. Clean all work areas after completing job.Assists mechanics and external contractors in repairs of hotel property and equipment.Completion of all assigned work orders and daily tasks.Receive direction for house calls via radio.Have a thorough understanding of Omni fire alarm procedures and other emergencies.Asses all fire extinguishers and test all fire systems monthly.Install phone lines for clients having business meetings at hotel and trouble shoot phone issues guest may have.Have a thorough understanding of Omni Hotel rules and regulations.Have a thorough understanding of OSHA rules and regulations.Be familiar with all hotel amenities and hotel facilitiesTo be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)Maintain 4 - Star/4 – Diamond Standards of guest serviceAid guests in locating other areas of the hotel (walk them to destination if possible)Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.Effectively operate computer, two-way radio, power and hand tools required to complete responsibilities. Show less

Director of IT Anatole Hotel (Wyndham/Hilton) Managed Directly and indirectly 10 IT personnel responsible for all internal business systems and desktop support, including payroll, timekeeping, Voice mail, telecom systems, POS of 5 restaurant and 3 Bars, 1,606 guest room internet and 346,275 sq. ft of Meeting space. Networked spanned over 45 Acres of Hotels Infrastructure. Represented the Hotel in contract negotiations with major groups for needed IT professional… Show more Director of IT Anatole Hotel (Wyndham/Hilton) Managed Directly and indirectly 10 IT personnel responsible for all internal business systems and desktop support, including payroll, timekeeping, Voice mail, telecom systems, POS of 5 restaurant and 3 Bars, 1,606 guest room internet and 346,275 sq. ft of Meeting space. Networked spanned over 45 Acres of Hotels Infrastructure. Represented the Hotel in contract negotiations with major groups for needed IT professional services. Coming in under budget for monthly departmental expenses by taking a proactive approach to system maintenance. Negotiated IT Vendor contracts and responsibilities.Scoring 100% on Ernst and Young SAS 70 Audits and Corporate Sarbanes-Oxley Audits. Created disaster recovery process for IT department following best practice methodology.Advise senior management and keep them informed on all issues related to IT. Insure that the IT department carries out all IT requests with a high degree of efficiency, holding the customer’s need in the highest regard.Review, approve and authorize all departmental expenditures within budgetary constraints, manage capital expenditures and prepare monthly status reports, maintain year end capital expense budget forecast.Notable Accomplishments• Increased IT Department Revenue over a million a year by reducing comps and charge backs and increasing customer satisfaction.• Designed the Anatole Hotel first Wireless network for VIP Pharmaceutical. A successful event that led to multiple conferences. Satisfied parties signed on as Major Hotel clients that helped expand to more pharmaceutical companies.• Designed and installed full wired and wireless network in Hotels 800 tower guest rooms during renovation to provide better internet connectivity for guest.• Consolidated network servers from 15 to 3 with VMware, reducing the hotels TCO by 30% and reduced the data center energy usage by 15% Show less