Edward Clementson Email & Phone Number

Leeds, GB

Saltaire, England, United Kingdom

🚀 Experienced Product Leader | Driving Innovation & Team Success 🚀As an accomplished Product Lead with a proven track record of guiding cross-functional teams toward successful product launches, I bring a dynamic blend of strategic vision, hands-on leadership, and a passion for innovation.🌐 Strategic Vision:In my role as a Product Lead, I've been.

Leeds, England, United Kingdom

Leeds, United Kingdom

Halifax, United Kingdom

My current role allows me to support, train and assist schools in the North of England with implementing their learning platform whilst ensuring their requirements are best met. This has come through a focus on independent learning, blended learning desires and simple camouflage learning techniques.As part of the customer experience team I play an active.

Halifax, United Kingdom

I started at Frogtrade as a junior analyst and within a short time I was promoted to a senior service desk analyst. My main duties involve the investigation and resolution of any issues our customers have with their Frog learning platform whilst providing excellent customer service and ensuring correct SLA's are followed. I am now acting as a mentor for.

Halifax, United Kingdom

I started at Frogtrade as a Customer Support Engineer. After learning the product and effectively managing my workload and establishing healthy customer relationships, I progressed into the role of a Senior Service Desk Analyst. (SEE ABOVE).

Halifax, United Kingdom

After being advanced into this position, I was able to add to my responsibilities by undertaking the platform advisory duties at Frogtrade. (SEE BELOW).

• As well as a senior member of the team I was also the team leader for the Secondary and International Division for delivery and support. A variety of the tasks completed can be found below:
• Took inbound and outbound calls both with customers, external companies and internal members of staff. I was acting team leader, meaning I was managing a small team and all the delivery and support processes involved.
• Provided support for a variety of products including Moodle.
• Liaised with third parties such as LEA’s help desks on behalf of customers.
• Promptly and professionally responded to client requests for support whether it is by phone, emailor live chat.
• Performed training along with conducting consultations with customers to obtain all required information.

This was my first experience in an IT based job and I enjoyed it thoroughly. I started as a support technician but had proven myself enough within the company in order to have been given the opportunity to advance my position. (SEE ABOVE).

• I worked in the accounts department as an administrative assistant for GSPK Circuits Ltd; which is the second largest circuit board manufacturing company in the UK.From this voluntary work I was offered a job contract.
• Accounting Software – Several pieces of software were learnt in order to undertake vital tasks such as creating customer orders or editing account details.
• Inputting and Mailing Invoices – Sales ledger duty of mailing the invoices, credit notes and statements to customers. The purchase ledger task of inputting all incoming invoices onto the system was completed over two.
• Creating Customer Accounts + Placing stock orders – To allow the sales department to place or receive orders for customers which required precision inputting to prevent future queries occurring.
• Data Backup - Using magnetic tapes and I ensured each day’s server data was placed in a safe location in case of a fire or similar accident.

Whilst working at BHS I gained a number of new skills and it provided an important insight into the retail industry. During my time with BHS I have worked in the Men’s, Children’s, Home and Customer Service departments. Handling customer complaints, dealing with the public, organising displays along with the recovery of the shop floor, securing money in a.

Bachelor Of Arts (Ba), Digital Film And 3D Animation Technology

Education record