Edward Clementson Email & Phone Number

Leeds, Gb

Saltaire, England, United Kingdom

🚀 Experienced Product Leader | Driving Innovation & Team Success 🚀As an accomplished Product Lead with a proven track record of guiding cross-functional teams toward successful product launches, I bring a dynamic blend of strategic vision, hands-on leadership, and a passion for innovation.🌐 Strategic Vision:In my role as a Product Lead, I've been instrumental in shaping and executing product strategies that align with overarching business objectives. I specialize in crafting product roadmaps, identifying market opportunities, and driving initiatives from conception to market launch.🤝 Team Leadership & Collaboration:Leading high-performing product teams is at the core of my expertise. I foster a collaborative environment, empowering team members to contribute their best. Through effective communication and a focus on individual strengths, I've consistently cultivated teams that deliver exceptional results.📈 Achievements & Impact:I take pride in translating strategic goals into tangible results. Whether it's optimizing existing products for enhanced user experiences, spearheading successful product launches, or driving revenue growth, I leverage data-driven insights and a results-oriented approach to achieve impactful outcomes.🛠️ Technical Proficiency:With a solid foundation in product management methodologies and a keen understanding of emerging technologies, I navigate the intersection of business and technology to create innovative solutions that meet market demands.🔍 What's Next:I'm excited about the possibilities of contributing my skills and experience to a forward-thinking organization where I can continue to drive product excellence, mentor future leaders, and contribute to a culture of innovation.Let's connect! I welcome conversations with fellow professionals, industry leaders, and those passionate about shaping the future of product development.

Leeds, England, United Kingdom

Leeds, United Kingdom

Halifax, United Kingdom

My current role allows me to support, train and assist schools in the North of England with implementing their learning platform whilst ensuring their requirements are best met. This has come through a focus on independent learning, blended learning desires and simple camouflage learning techniques.As part of the customer experience team I play an active role in the transitioning of schools to move across to a newer platform, providing comprehensive assistance and support to individual schools to ensure a seamless transition as well as assisting in content re-creation.- Provide on-site and remote technical support and training for teaching and technical staff.- Work with schools to create a personalised plan with a breakdown of what needs to be implemented, who will be performing the tasks and to what deadlines.- Creating documents and videos for internal and external customers in platform use, best practices and implementation strategies.- Communicating with schools via our community site and writing articles on projects I’ve been part of in order to impart my experiences and knowledge to our customers.- Act as an internal escalation point for numerous products due to my high level of product knowledge and understanding.- Assist customers with the setup of their platform from a technical and teaching and learning perspective. Populate VLE's with high quality content based on customer requirements in order to increase usage of the platform. I have spent time working with special schools to customize their platform to suit their specific needs. I also spent time with secondary schools to understand how local teacher training schemes could be implemented alongside their standard use of the platform. This not only enhanced their platform by increasing its value but also prevented them from wasting money and resources on other products.- Host meet, share and learn events for schools to discuss best practises and to catalyse schools use of the platform.

Halifax, United Kingdom

I started at Frogtrade as a junior analyst and within a short time I was promoted to a senior service desk analyst. My main duties involve the investigation and resolution of any issues our customers have with their Frog learning platform whilst providing excellent customer service and ensuring correct SLA's are followed. I am now acting as a mentor for the junior analysts and any new starters to the service desk in order to pass on my knowledge effectively and act as a point of escalation. I am also currently the most active member at the company on our customers community site, ensuring I create and maintain healthy customer relationships and provide any assistance where possible.I have also been given the chance to act as the companies platform advisor, whereby schools will purchase my time in order to get one to one advice on how best to utilise their platform and achieve custom goals. This allowed me to think outside the box and provide numerous new exciting methods to accomplish personalised goals for different schools. Consequently I have also been involved in visiting schools to gain a greater understanding of how schools use their learning platform.

Halifax, United Kingdom

I started at Frogtrade as a Customer Support Engineer. After learning the product and effectively managing my workload and establishing healthy customer relationships, I progressed into the role of a Senior Service Desk Analyst. (SEE ABOVE).

Halifax, United Kingdom

After being advanced into this position, I was able to add to my responsibilities by undertaking the platform advisory duties at Frogtrade. (SEE BELOW).

As well as a senior member of the team I was also the team leader for the Secondary and International Division for delivery and support. A variety of the tasks completed can be found below:• Took inbound and outbound calls both with customers, external companies and internal members of staff. I was acting team leader, meaning I was managing a small team and all the delivery and support processes involved.• Provided support for a variety of products including Moodle.• Liaised with third parties such as LEA’s help desks on behalf of customers.• Promptly and professionally responded to client requests for support whether it is by phone, emailor live chat.• Performed training along with conducting consultations with customers to obtain all required information.• Published content on VLE’s along with completing category and course layouts for Moodle in order to improve aesthetics and accessibility.

This was my first experience in an IT based job and I enjoyed it thoroughly. I started as a support technician but had proven myself enough within the company in order to have been given the opportunity to advance my position. (SEE ABOVE).

I worked in the accounts department as an administrative assistant for GSPK Circuits Ltd; which is the second largest circuit board manufacturing company in the UK.From this voluntary work I was offered a job contract to work as an accountant’s assistant.• Accounting Software – Several pieces of software were learnt in order to undertake vital tasks such as creating customer orders or editing account details.• Inputting and Mailing Invoices – Sales ledger duty of mailing the invoices, credit notes and statements to customers. The purchase ledger task of inputting all incoming invoices onto the system was completed over two pieces of software and required the matching of invoices to the system along with the correct nominal coding to allow other members of staff to continue their work.• Creating Customer Accounts + Placing stock orders – To allow the sales department to place or receive orders for customers which required precision inputting to prevent future queries occurring.• Data Backup - Using magnetic tapes and I ensured each day’s server data was placed in a safe location in case of a fire or similar accident.

Whilst working at BHS I gained a number of new skills and it provided an important insight into the retail industry. During my time with BHS I have worked in the Men’s, Children’s, Home and Customer Service departments. Handling customer complaints, dealing with the public, organising displays along with the recovery of the shop floor, securing money in a safe location, managing telephone calls and communicating as part of a team have helped me develop a wide variety of skills.

Bachelor Of Arts (Ba), Digital Film And 3D Animation Technology

Education record