Responsible for managing and training a team of 12+ individuals who are responsible for Service Desk, Desk Side Support, Access & Data Management, Desktop Management Operations (Software distributions), Integration & Testing (Software packaging) support of 2300+ end users at 13 remote and 5 international locations. Develop and deploy hardware images for old & new equipment. Perform multiple complex technology support activities in accordance with contract requirements and be an IT support lead ensuring appropriate tools, techniques and standards are being utilized to meet the needs of the business community. Responsibility of tracking and managing the budget of $1.5MM for project. Create monthly status reports and conduct meeting with customer and senior management in compliance with SOW. Report issues/concerns as appropriate when needed. Conduct semi & annual appraisal for employees. Ongoing creation new business and valued ROI with additional staff on upgrade projects. Provide an over 90% customer satisfactions rating for over 5 years. Recipient of the Rising Star award.