Laptop migration from one domain to another using Intune and AutopilotBuild and Support Wood Mackenzie user migrating to a new domain using Intune andAutopilot.Build and support Amazon workspace.Testing the new migration against the backdrop of legacy software and reporting backany issues to application support.Shipping out laptops to users throughout EMEA and supporting them with setup andany issues.Remote and floor support relating to incidents and requests.Email, mailbox and distribution list support using Exchange admin.Managing users, groups and devices with Microsoft Azure.Liaise with 3rd party support for warranty calls for hardware replacement and repair.

Supporting the bank with Desktop, Laptop, VDI and application issues as users returnto office, following up on user incidents and requests, provide proactive user supportand guidance for new joiners, setting up and configure laptops for new joiners.Building Desktops, laptops and installing software through SCCM, troubleshootingVDI issues using vSphere, and passing tickets to 3rd level support when needed.

Provide IT support to sky users across the globe, working in a cross functional teamof IT specialists assisting with queries from Engineers who are out on the road to thecontact centre team.Responsible for logging, recording and prioritising all incidents and request receivedin to the Service Desk in line with SLAs.providing 1st & 2nd line support for all of Sky's IT infrastructure using active directoryand Microsoft Azure, administering Exchange 2016, O365 and Citrix.Supporting Windows and Apple operating systems with any issues with applicationsand OSSupporting Mobile devices – iPhones/iPads/Android.

Working in a mixture of onsite in a covid secure environment and remote home working to build, test, and deploy windows 10 laptops and desktops using SCCM and Smart Deploy for Genpact users to work from home and for users still working in the office. assisting users with queries regarding the new deviceInstalling and migrating software through VM Ware Workspace one and AirWatch Cloud ConnectorInstall and configure bespoke financial services applications for users, as well as regular applications (M365 etc)Setup and configure remote users for VPN access assign users to VPN security groups, assign and test RSA tokensInstall and configure OKTA (security management identity platform) for logon authentication.using Teams and Zoom to remote access users’ devices to troubleshoot user issues and install any relevant software.Working with all relevant teams from IT within EMEA, (Desktop, network and infrastructure) to share knowledge and contribute to ways of improving existing processes and procedures by updating documentation on solutions to issues.Cable patch network devices with guidance from our network team.

Build, test, and deploy windows 10 laptops and desktops using SCCM for Sottish AmbulanceService users users to work from home and for users still working in the of office.assisting users with queries regarding the new device and upgraded software i.e. migrating from of office 2010to of office 365.working with all relevant teams f rom IT, (network and infrastructure) to teamleaders as they re-train users on new systems.

Supporting the build and deployment of laptops for Wescot users to work from home andbuilding desktops for users still working in the office.Assisting users with queries regarding the new device and upgraded software i.e. migrating from office 2010 to office 365, build.Install and configure IGEL desktops (citrix) for users to connect to VDI, working with all relevant teams from IT, (network and infrastructure) to team leaders as they re-train users on new systems.

Supporting Barclays private bank users with Desktop, Laptop, VDI and application issues.Building Desktops, laptops and installing software through SCCM.Following up on user incidents and requests from 1st line support to ensure there is minimum downtime for users.Provide proactive user support and guidance for new joiners on how to raise requests and incidents and provide users with best IT practice.Troubleshooting VDI issues using vSphere, Install and configure bespoke applications and provide support for any issues that arise.Troubleshoot network issues, software and hardware faults for users within the two Glasgow offices and remote support for remote offices in Manchester, Leeds, Newcastle, Edinburgh and Aberdeen.

Build, Install and configure new and existing devices through SCCM and Active Directory.Provide Desktop and basic Network support for office users and remote mobile users within the UK, Europe and India.Install and configure various bespoke and standard software.Provide proactive support and guidance for users with IT issues relating to network, email and applications.Arrange third party support for issues with laptop hardware (replacement mainboards and screens) and provide updates on telecoms issues (phones, routers and switches) and third party site visits. Install and configure network printers, and multi-function devices.Setup and configure remote users for VPN access.Cable patching and termination, installing Cisco IP telephones, and basic Cisco switch installation.Audit and asset manage devices that have been replaced for decommission.

Hardware brake/fix and software installation and support on PC’s and laptops for various clients within Glasgow, Edinburgh, central Scotland, fife and borders region.Hardware and software break fix on chip and pin EPOS terminals for retail customers.Configuration and installation of HP network switches for Edinburgh City Council Schools, libraries and community centres.

Build, deploy and install laptops and desktops and associated software through SCCM and Active Directory.Hardware/break-fix on desktops and laptops, working on the trading floor for Barclay’s investment and private banking, supporting users and stockbrokers with hardware and software issues relating to full build and thin client (VDI/VMware) PC’s.

Contract IT SupportComputer system maintenance and repair.Wireless/Wired home network Installation.Wireless/Wired printer setup.Virus and spyware removal.Operating system maintenance installation and repair.

Build, Install, and configure new and existing devices through SCCM and Active Directory.Provide Desktop support for over 100 office users and over 400 remote mobile users within the financial industry in the UK and UAE.Install and configure various bespoke and standard software. Install and configure network printers, and multi-function devices.Setup and configure remote users for VPN access.Cable patching and termination, installing Cisco IP telephones, and basic Cisco switch installation.Proactive maintenance of all connected devices (PC’s, Laptops and printers) for end users within the main office buildingShare knowledge and contribute to ways of improving existing processes and procedures by updating documentation on solutions to issues.Installing wireless access points within the office, cable installation and termination, testing route to switch and installing and terminating patch panels, Ethernet wall port sockets and testing access point connection.Audit and asset manage devices that have been replaced for decommission.

Install and configure new and existing devices i.e. PC’s, and mobile devices, through SCCM and Active Directory.Installation of various software packages and bespoke software including Citrix installation and configuration for mobile users, Windows 8.1 and office 365, Exchange 2007 installation and support, Install and configure public access PC’s and Network printers with Altiris Deep Freeze.Install and configure network printers, plotters, and multi-function devices, test Citrix connections and print devices through Citrix, install, configure, and test new payment card devices.Field and remote support of end users at all levels within the local authority from heads of service to local authority councillors.Working with our wintel team to resolve complex application issues with bespoke software.Working with our Telecoms team to complete any cable patching and termination, installing Cisco IP telephones, basic Cisco switch installation and network support, resolve any issues with device replacement, connectivity and application support.Monitor and organise day to day field and remote support work through the call management system and liaise with our call scheduler.Responsible for audit and asset management of decommissioned devices.

Build Install and configure new and existing PC’s, and mobile devices for North Lanarkshire CouncilInstallation of various software packages and bespoke software including Citrix installation and configuration for mobile users, Install and configure public access PC’s and devices with Altiris Deep Freeze.Install and configure network printers, plotters, and multi-function devices.Field and remote support of end users at all levels within the local authority from heads of service to local authority councillors.Working with our telecoms team patching cables into switches and patch panels and installing IP telephones.Responsible for audit and asset manage devices that have been replaced and decommissioned.