Edward Cutler Email and Phone Number
Edward Cutler work email
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Edward Cutler personal email
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I am a Field Technology Service Manager at Ricoh USA, a leading provider of office equipment and solutions. With over 10 years of management experience in the service and customer service industry, I am passionate about delivering high-quality technical support and ensuring customer satisfaction and loyalty.In my current role, I lead a team of 15 field service technicians and engineers, and I train, coach, and mentor them to achieve excellence in their performance. I also manage the budget, inventory, and logistics of the field service operations, and I collaborate with internal and external stakeholders to resolve service issues effectively and timely. My core competencies include technical troubleshooting, problem-solving, communication, and team building. I am always looking for opportunities to improve the efficiency and quality of the field service operations and to enhance the customer experience.
Konica Minolta Business Solutions U.S.A., Inc.
View- Website:
- konicaminolta.us
- Employees:
- 6395
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Production SpecialistKonica Minolta Business Solutions U.S.A., Inc. Jun 2024 - PresentChicago, Illinois, United StatesProduction print specialist
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Warehouse Operations SpecialistProven It Nov 2023 - Jun 2024Tinley Park, Illinois, United States -
Field Technology Service ManagerRicoh Usa, Inc. May 2022 - Nov 2023Memphis, Tennessee, United States -
Field Technology Services ManagerRicoh Usa, Inc. Jun 2021 - May 2022Chicago, Illinois, United States
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Field Services EngineerMorrison Chs Jun 2020 - Aug 2020Glenwood, Illinois, United StatesAssembly and repair of custom drive assemblies.
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Area Service ManagerXerox Business Solutions Aug 2019 - Jan 2020Northern Il• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for XBS and our customers• Interview and train all new hires on assigned team• Approve employee payroll and time off requests• Analyze customer needs, recognize business opportunities, and influence sales volume growth.• Responsible for ensuring technicians adhere to company metrics and perform to a standard that makes them an asset to themselves, XBS and our customers.• Perform other activities that support XBS and our service organization.
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Field Team LeadXerox Business Solutions Jun 2019 - Aug 2019Bolingbrook, Il• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.• Maximize equipment up-time through timely response and effective and efficient repair• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for XBS and our customers• Analyze customer needs, recognize business opportunities, and influence sales volume growth.• Perform other activities that support XBS and our service organization.•Be a technical resource for XBS staff on multiple device lines, and assist as needed to solve troublesome issues.
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Field Service ManagerCotg – A Xerox Company Mar 2017 - May 2019Illinois South• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for COTG and our customers• Interview and train all new hires on assigned team• Approve employee payroll and time off requests• Analyze customer needs, recognize business opportunities, and influence sales volume growth.• Responsible for ensuring technicians adhere to company metrics and perform to a standard that makes them an asset to themselves, COTG and our customers.• Perform other activities that support COTG and our service organization. -
Field Service EngineerCotg – A Xerox Company Aug 2014 - Mar 2017• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.• Maximize equipment up-time through timely response and effective and efficient repair• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for COTG and our customers• Analyze customer needs, recognize business opportunities, and influence sales volume growth.• Perform other activities that support COTG and our service organization.
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Sales AssociateTiger Direct Nov 2014 - May 2015Orland Park, IllinoisPart Time commisioned sales professional, customer service, inventory, stocking ect..
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Technical Operations SupervisorComcast Cable Oct 2011 - Oct 2013Greater Chicago Area• Supervised 14 plus technicians throughout Chicago and Northwest Indiana• Interviewed and trained all new hires on assigned team• Approved employee payroll and time off requests• Ensured all technicians adhered to Comcast procedures and safe work practices• Strong knowledge in the use of all MS Office products• Strong computer knowledge including the use, install and maintenance of Windows XP, 7 and 8 operating systems• Strong networking knowledge of all Windows products• Effective use of Apple products (i-phone, i-pad, Mac book, and i-Mac) to set up and maintain network connectivity • Strong knowledge of the installation and maintenance VOIP telephone systems. -
Communication Field TechnicianComcast Cable Jul 2007 - Oct 2011Homewood, Il• Performed reconnects, requested and non-pay disconnects, and changes of service, while adhering to Comcast procedures, and safe work practices, NEC and NESC requirements, and local ordinances in order to provide or remove services to our customers.• Pre-wires single dwelling units, multiple dwelling units (MDUs), and commercial buildings for our services.• Perform service calls for both residential and commercial customers• Effective computer networking to install and maintain home networks• Installed and maintained VOIP telephone systems for residential, and commercial customers • Installed and maintained RG6 and RG11 CATV lined for residential and commercial customers• Installed and maintained• Received seven (7) customer service awards for excellence
Edward Cutler Education Details
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St. Rita High SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Edward Cutler
What company does Edward Cutler work for?
Edward Cutler works for Konica Minolta Business Solutions U.s.a., Inc.
What is Edward Cutler's role at the current company?
Edward Cutler's current role is Field Tech Manager @ Ricoh USA | Team Building.
What is Edward Cutler's email address?
Edward Cutler's email address is ej****@****hoo.com
What is Edward Cutler's direct phone number?
Edward Cutler's direct phone number is +170870*****
What schools did Edward Cutler attend?
Edward Cutler attended St. Rita High School.
Who are Edward Cutler's colleagues?
Edward Cutler's colleagues are Michael Mccolgan, Dea Harkness, Stephanie Carattini-Johnson, Ernie Gurrieri, Courtney Chaffin, Reginald Essley, Ayush Prasad.
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Edward Cutler
Marketing & Brand Development | Boutique Hotels, Resorts & Luxury Lifestyle EnvironmentsMiami, Fl3yahoo.com, envisionworksinc.com, envisionworksinc.com2 +130542XXXXX
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