Edward Etheridge Iv Email & Phone Number

Lincolnshire, IL, US

Lincolnshire, IL, US

Binghamton, NY, US

• Supervised a team of 5 ResCons to provide technical support for students living in the Newing Community.
• Responsible for delegating calls to ResCons and ensuring that all calls for the community are taken care of in a timely and efficient manner.
• Mentored new and returning ResCons during 3-day yearly training at beginning of Fall semester.
• Conducted interviews at the end of the Spring semester in order to hire new ResCons for the upcoming school year.

Binghamton, NY, US

• Provided technical support to students living in residence halls through house calls or during office hours.
• Resolved and researched all technology related problems that students encounter including but not limited to smartphones, laptops, desktops, gaming systems, media devices, and tablets.
• Maintained communication with team members to ensure clients receive help quickly and are therefore highly satisfied.
• Recorded all problems and solutions in an online database for future issues.
• Managed the ITS Help Desk on campus, to provide instant assistance to students.
• Educated the clients about the problems they encounter and potential fixes to them in order to prevent occurrences.

Mclean, VA, US

• Developed an in-production full stack application using React/Redux, Go language, and PostgreSQL.
• Participated in Agile environment by attending daily scrums, retrospectives, and sprint planning.
• Completed numerous features based on customer requirements, helped improve efficiency, and fixed bugs.
• Collaborated with geodiverse team to review and test multiple pull requests.
• Upgraded image handler allowing multiple image types to be displayed and stored by adding image type into PostgreSQL.
• Strengthened Linux skills while developing knowledge of React/Redux, Go language, and PostgreSQL.

London, London, GB

• The Plant Optimization and NERC CIP Compliance team at National Grid is responsible for supporting the plants' operations, controls, performance and work planning groups by providing them access to plant applications..
• Created database to manage change control and ticket creation for all Power Stations and Combustion Turbine Sites.
• Gathered data for a Transpara Key Performance Indicator used to assist power station operators in performing Dependable Maximum Net Capability Tests.
• Updated network diagrams at Holtsville and Wading River Combustion Turbine Sites.
• Designed floor plans for communications room at E.F. Barrett and Northport Power Stations.
• Created expense report for implementation of MTAP at Northport Power Station.While interning at National Grid, I had the opportunity to attend training sessions. I attended training for the following topics:

• Traveled between primary, secondary, and high schools to deploy images to all computers within the building
• Utilized PXE boot function to boot computers to a Ghost Cast server to copy images from the server to the hard drive
• Maintained inventory of all computers in a building using Google Sheets to ensure that all computers in all buildings were, if necessary, replaced, cleaned, and imaged with high efficiency

Newport Beach, California, US

• Ensured food quality was excellent by initiating constant food tasting and monitored food inventory and wastes by performing tri-weekly inventory counts and food orders
• Developed crew members into future kitchen managers by providing constant training and elevation, oversaw entirety of kitchen by ensuring great customer service and delegating preparation tasks
• Upheld food safety procedures by encouraging proper hand-washing and sanitation techniques, while maintaining quality of equipment

Bachelor Of Science - Bs, Computer Science

Bachelor Of Arts - Ba, Mathematics