Edward Gorman Email and Phone Number

Network Operations:• Monitor and maintain wired and wireless networks to ensure optimal performance and availability.• Design network architecture; install, configure, and upgrade devices and cabling.• Manage DHCP, DNS, and IP address management using Infoblox.• Utilize Cisco Identity Services Engine (ISE) for troubleshooting 802.1x clients.• Configure and manage pfSense firewalls and VPNs, implementing ACLs for enhanced security.• Develop Python and BASH scripts to automate tasks and streamline configurations.• Proactively address network issues, minimizing downtime and disruptions.• Coordinate change management and outages with enterprise teams and stakeholders.• Troubleshoot network tickets, consistently meeting and exceeding SLAs.VoIP Operations:• Manage Cisco Unified Communications VoIP platform, including users, directory numbers, and over 1,277 phones.• Configure and maintain voice gateways and Analog Telephone Adapters (ATAs) for analog devices.• Manage voicemail and call handler applications using Cisco Unity Connection.• Maintain e911 endpoints and Emergency Response Locations (ERLs).• Utilize AXL/CUPI APIs for deployments and data normalization.• Implement features like Jabber, Single Number Reach, Call Forwarding, and Hunt Groups to support operational needs.Project Leadership:• Campus technical lead for migration from Nortel Avaya PBX to Cisco Unified Communications.• Conducted campus-wide data and PoE availability surveys.• Generated reports from legacy systems and network devices.• Collaborated with vendors and IT partners to ensure a smooth transition.• Maintained both legacy and new systems concurrently during migration.Documentation and Training:• Maintain comprehensive documentation of network and VoIP systems.• Train team members and Helpdesk staff on network and VoIP support.

• Provided wired and wireless support for residential networks, including port repair and 802.1x troubleshooting.• Led upgrade of 70+ classrooms with new AV equipment, enhancing instructional technology.

Provide technical support both in person, on the phone, or by email. Support student and faculty in classrooms and dorms.