Edward Fitzpatrick Email and Phone Number

Key responsibilities include: Driving change to how customers receive, interact, and experience Cometeer. Develop and manage both short and long term projects that improve customer satisfaction, retention, and effective ways to acquire new customers. Beyond understanding and improving the customer experience, I continue to drive change by generating actionable insights and recommendations based on customer data and feedback to continuously improve the customer experience in cost effective ways. This include staying informed with industry and social trends, and how to best incorporate them into the customer experience to exceed customer expectations.

Key responsibilities included: Understanding the customer experience by analyzing customer feedback and conduct research to gain insights into the customer journey and identify areas for improvement. Improving customer experience by collaborate with cross-functional teams to enhance shipping processes, packaging design, and the quality of informational inserts, ensuring they meet customer expectations. Enhancing customer satisfaction by developing and implement strategies to improve customer satisfaction regarding the physical materials they receive. Monitored performance metrics and gathered customer feedback to assess the effectiveness of changes. Conducted quality reviews by regularly reviewing shipping and packaging materials to ensure they align with company standards and customer preferences.

Responsible for forecasting, scheduling, and purchasing all production and fulfillment materials, with a strong focus on materials handled by the end customer. As Cometeer grew from one production and fulfillment facility to one production facility and four fulfillment locations, the role evolved alongside these changes and the shifting economic landscape. To aid in the continued growth of Cometeer in more difficult economic times, I spearheaded cost reduction initiatives by pairing fulfillment locations with suppliers, leveraging existing supplier relationships, sourcing new materials, and negotiating contracted pricing.

Daily tasks included forecasting, scheduling, and purchasing production and fulfillment materials. Drove strategies to enhance Cometeer's supply chain by analyzing data, identifying issues, and implementing solutions to improve efficiencies and reduce costs.

RBI Baseball Academy and Garciaparra Baseball Group - NortheastOnBase U - Pitching Certified

Responsible for monitoring of, and reporting compliance with, Major League Baseball’s regulations regarding the use of Electronic Equipment Devices by club personnel during games. Helped run MLB’s Baseball tracking system that combines doppler radar-based ball flight measurement technology with optical tracking technology to provide information for television broadcasts, internet, stadium production, and organizational data.

To coordinate all amateur scouting video and coordinate the process and information of all medical files pertaining to amateur free agents. Secondary attention is to scout and video-tape amateur free agents assigned by scouting director.

Traveled and worked with both players and the coaching staff during the 2017 season. Day to day skills and tasks included: collecting and recording video and data during gameplay, compiling and compressing data and making it available to players, coaches and other personnel. Other responsibilities included day to day office responsibilities, aiding players and staff by fulfilling requests, and assisting in travel booking.