Exact Macola • Columbus, OH • July 1999 to February 2018Customer Support SpecialistProvide essential support and assistance to business partners and end-users utilizing all supported software, and deliver hands-on troubleshooting to develop and implement solutions.Key Accomplishments:• Liaise directly with clients to identify and troubleshoot issues with supported software and related installations.• Develop and implement strategic training and teaching courses to coach internal and external stakeholders on corporate bill of materials and order entry processing procedures.• Deliver hands-on support, and directly contributed to the reduction of open-support cases from 200 to less than 30 in first year.• Acted as a brand ambassador by supporting the supply chain booth at the EPIC BP Conference (2006), the support help desk at the Engage Customer Conference (2010, 2011) and the support help desk at the Evolve Customer Conference (2014).• Develop and foster business relationships with all clients, fostering an exceptional customer service experience that delivers repeat and return business.Technical Proficiencies ERP Software: Exact Macola 10, Exact Macola ES, Exact Macola Progression, Exact Macola e-Synergy, Exact Globe, SytelineEDI/eCommerce Software: Macola EDI Format System, Gentran Director, Gentran Server, Gentran Application Integrator, Gentran Forms Integrator, DataMasons, 1 EDI Source, WebOrder/WebView, Commerce ConnectorWarehouse Management Software: Exact Macola WMS, Exact Globe E-WMS, Exact Macola Shipment BuilderOther Proficiencies: Microsoft SQL Server Management Studio, Ultra-Edit text editor, Text Pad text editor, Cisco Webex, Macromedia Breeze, Microsoft Office Live Meeting, Team Viewer

Landoll, Inc. • Ashland, Ohio • 1990 to 1999EDI/Inventory AnalystManaged the review, audit, and entry of all EDI orders, and ultimately facilitated successful inventory transitions and management across the business.Key Accomplishments:• Implemented keen supervision of the EDI and order entry operations, and facilitated a corporate growth to $63M from 1990 to 1997.• Reviewed business procedures and developed processes to improve communication and efficiency, such as the implementation of a new item sales attribute field, which revolutionized sales, production, inventory, and reporting functionality.• Engaged in functional data review as a member of the Item Data Integrity Team.Assistant Inventory Manager | Landoll, Inc. | Ashland, OhioEDI Coordinator/Order Entry Manager | Landoll, Inc. | Ashland, OhioOrder Entry Manager | Landoll, Inc | Ashland, Ohio