Main support contact for the dispatch team, drivers & independent contractors/Vendors. Handle incoming services orders, direct drivers, and resolve service and employee relation issues. Interact with customers that include customer services, sales, and operational staff issues. Use E-Courier software system to manage same-day deliveries, routine deliveries as well as preparing all upcoming routes and on-call/on-demand services for next day or unexpected changes. I would schedule and follow through on challenges as they arise. I have strong organizational skills and the ability to prioritize. I have a good effective technology experience that includes the use of Google Suite, Microsoft Office, Windows, and effectively problem solve and learn other specific programs and effectively use GPS monitoring programs. As an Operations Manager, this involves a lot of analytical & Problem-solving thinking. I am able to assess situations like unanticipated situations, such as road closures, the employee calls off's, and reschedule and/or send drivers for alternative routes. Proactively scope and lead multiple projects to assist in growing our courier pipeline and sales. Other Essential Duties include: Dispatch drivers to calls as they are received and customer needs. Determines the daily level of driver staffing to provide the best mix of responsiveness and productivity.Troubleshoots and resolves potential delivery and pick-up problems before they result in service issuesEnsures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field, Develop individual associate’s skills, standards, and morale through training and coaching, Monitor and evaluate safe work practices and maintain a safe work environmentDevelop reports and track business performance and strategies that are provided to my upper management team. Perform administrative and clerical duties