Edward H. Email & Phone Number

Royal Leamington Spa, Gb

Warwick, England, United Kingdom

Warwick, England, United Kingdom

Warwick, Warwickshire, United Kingdom

Warwick, Warwickshire, United Kingdom

Feltham

Proud to manage a team of five Customer Service Advisors and three Regional Controllers to deliver fist class service at all times. Responsible for staff KPI performance, reviews and development. Since becoming a Team Leader I have had three members of my team promoted internally. I work closely with the Customer Service Manager to ensure that SLA targets are met. The role gives me a wide exposure to multiple aspects of a fast paced and varied business.

Feltham, London

First point of contact for customers calling in to the service desk to report issues or faults with SG Gaming products. Responsible for either logging and resolving the issue, or escalating if necessary. Overall responsibilities and accountabilities included answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members.

London, United Kingdom

After starting as an Assistant Manager I soon became the Store Manager. I was successful in building the reputation and profile of the new store within the local area through successful events. Under my management the stores KPI and sales performance improved. This was achieved through developing a strong, stable and focused team as well as the successful implementation of various processes and procedures.

Reading, United Kingdom

I supported the Store Manager in this large turnover store. I worked closely with the team to achieve KPIs and beat sales targets.

United Kingdom

I stared with Blacks as a part time Sales Assistant. Through hard work and determination I progressed into Management in the Manchester stores. I was also a store Manager for a Millets branch.