in this role I am learning to operate and manage a State Farm agency as an independent contractor.

In this role I coordinate with the agency owner to drive sales growth within our sales territory and identify areas the agency needs to improve on. I also play an active role in the training of employees to ensure employees maintain a strong understanding of insurance regulatory requirements, learn the growth model of the agency, and implement the sales cycle used to optimize customer follow-ups.I also participate in the State Farm aspirant program which is a training and development program for employees of State Farm agency who aspire to own their own State Farm agency in the future. I have participated in the aspirant program for three years. In the program I ranked 6th in overall sales in my designated territory in 2020 and have presented to the group during study sessions to teach my peers about skills they can use to improve their sale production.

RNL Team Leaders conduct engagement center trainings and monitor client goals to ensure clients achieve both short, and long-term success with their donors. Team Leaders train Engagement Ambassadors on proper calling etiquette to ensure the team could leverage persuasive techniques to reach the daily goals. This role assisted management in tracking the quality of training throughout the center and reported under the call center Engagement Center Managers.

Through RNL's engagement platform I engaged with donors to deliver personalized outreach and coordinate program specific updates via phone. Using persuasive techniques and following nightly sales trends I successfully raised over $550,000 dollars exclusively for non-profit organizations. In each of my years with the company I exceeded both my participation and year-over-year dollar goals.

As a Team Coordinator I worked with the Marketing Director to achieve company advertising and marketing benchmarks through marketing channels including social media, recruitment of brand ambassadors, and traditional marketing strategies . I created the JGTV weekly press release and distributed physical marketing materials to JGTV volunteers to communicate JGTV events to the public. Before events I would recruit and train volunteers to implement our company message submit proof for verification. This team generated thousands of social media and public engagements via photos, video, and text. The team would also hand out flyers and hang posters in designated territories created by the Marketing Director. After volunteer submissions were made I would grade and distribute rewards according to team guidelines. Using this model we successfully managed all JGTV volunteer groups and created a universal model the company could rely on.

As a multiline representative I established customer relationships to develop leads, schedule appointments, and identify customer needs. At State Farm we are trained to use a customer-focused, needs-based review process to educate customers about insurance options. I worked with Alex Kile directly to establish and meet sales and marketing goals on a weekly basis. We worked to create scripting templates, review lead source providers, and pivot our production goals based on the territory sales reports.

As a Booking Intern I contacted venues for potential band bookings via email, text, and phone. Using CRM software and techniques I built a database of active venues, potential buyers, and similar tour circuit bands to increase the productivity of the booking process for the agency owner. Using this CRM process the agency successfully booked multiple band tours which spanned the entire nation. I would also recruit volunteers to promote clients which the agency represented to increase client reputation and event attendance.