Edward Harbuzinski Email & Phone Number

Dandridge, Tn, Us

Wfh

Sunnyvale, Ca

Manage team of 5 Content Design writers by verifying technical accuracy, adherence to style standards, internal SEO requirements, and assessing overall quality of work.Designed internal training documentation for new Technical Content Designers including supplementary video content.Implement new functionality and dynamic features by creating and implementing style guides and a world-class iconography database.Train and directly manage 6 Content Design interns.Collaborate with Project Management and Cloud Engineering Teams to analyze potential enhancements and improvements.HighlightsAuthored 2,500+ Guided Paths, generating 30K+ unique page views per day for Support.com.Collaborated with and sought out to train Support.com's then-CEO (Richard Bloom) and CMO (Renee Soulliard) regarding the Technical Content Design Process.Served as Content Administrator for SiOnyx Aurora line of night-vision imaging devices, EcoWater Morton-branded water softening system, and Guard Street's vulnerability scanning service.

Wrote customer-facing and agent-facing technical documentation ‘Guided Paths,' step-by-step guides available for free and as a part of Support.com's ‘TechSolutions’ monthly unlimited Tech Pro service.Reviewed and provided feedback on all publicly submitted content within the Public Authoring Tool on Support.com.

Work From Home

Assisted customers by remotely connecting to their devices to provide general technical support, virus/malware removal, etc.

From Home

Provided troubleshooting, procedural, HR, and technical documentation assistance to other RST's.

Jefferson City, Tennessee

Provided customers with a complete solution by being fully responsible and accountable for meeting our store’s daily and monthly sales goals in overall revenue as well as post-paid and pre-paid cellphone sales. Handled full-service cellphone transactions and requests for more than 8 different mobile carriers in our store locations. Worked directly with and alongside product vendors to provide the latest in consumer product offerings, wireless handsets and consumer/business wireless access plans.

Knoxville, Tn

Fulfilled residential, business and commercial service call requests ON-SITE generated from 1-800-GEEKSQUAD, Geeksquad.com or local Best Buy stores. Completed service requests ranging from basic to advanced setup, troubleshooting, or repair of computers, home theatre systems or networks. Assisted local market Best Buy stores with retail services and sales support when necessary. Served as a point of contact and/or escalation for clients with critical service needs/demands.