Edward Harrell Email & Phone Number

Remote

• Provide comprehensive support for desktop and server issues, ensuring high customer satisfaction and operational efficiency.• Configure Remote Apps on RDS servers, enhancing remote access capabilities for users by optimizing server settings.• Administer Office 365 and Exchange Online environments, streamlining email communication and collaboration for business operations.• Play a pivotal role in the maintenance of systems availability, scheduling server system backups to minimize data loss and downtime.

Remote

• Provided expert support for Backup and restore, Intellisnap, Live restore, replication, and other technologies.• Assisted with troubleshooting of Windows file system backup and restore issues, enhancing virtual and cloud environment reliability.• Guided customers in setting up Commvault Products using best practices, significantly improving operational efficiency.• Specialized in problem resolution for complex backup scenarios, securing data integrity and system functionality.

United States

• Ensured strategic client support for Trend Micro products via issue troubleshooting and optimal setup.• Instituted best practice recommendations for product setup, contributing to enhanced security measures for clients.• Fostered strong relationships with clients through effective communication and support strategies.

Remote

• Developed and deployed an enterprise-wide patching solution for 2,400 servers using BigFix, ensuring timely updates and enhanced system security.• Generated new Fixlets in BigFix and customized Relevance as required to address specific patching needs.• Conducted upgrades and resolved hardware/operating system issues with minimal disruption to operations.• Documented and reported on patching activities to maintain record of updates and compliance.• Provided leadership to the team overseeing the patching solution, ensuring adherence to SLAs and efficient day-to-day operations.• Collaborated with the Security team to assess vulnerabilities, analyze the status of systems, and implement necessary security measures.

• Orchestrated the design and deployment of an Active Directory Domain, optimizing object, group and user management.• Developed and applied multiple Group Policy Objects (GPOs) to streamline and enhance system configurations and security settings.• Engineered and executed an enterprise-wide patching solution for over 3,000 servers for Atos Clients, ensuring system integrity and compliance.• Conducted upgrades and resolved hardware and operating system issues efficiently to minimize operational disruptions.• Created a comprehensive Server Installation Guide for Server 2012, facilitating standardized server setups and configurations.• Provided leadership to a team overseeing patching activities, ensuring adherence to SLAs and operational efficiency.

Dallas, Texas

Maintained daily operations on Servers for Several ClientsImplemented UAG/TMG with Trunks for SharePoint, Remote Apps and Outlook AnywhereImplemented ADFS 2.0 with several Relying Party Trusts.Implement Server 2012 Hyper V environment.Performed upgrades to Applications, hardware, operating systems, with minimal downtime. Troubleshoot and resolved system and network connectivity issues to ensure optimal performance. Resolved technical support cases daily with timely and accurate assistance.Collaborated with other Windows System Administrators to document Server Installation Guide.Designed a Server Build checklist to ensure Server Build compliance.

Maintained daily operations on Servers. Managed ESXi hosts, virtual machines, and operational support for the entire VMware environment.Developed Configuration Management documentation to establish and maintain consistency and product performance for Windows Servers.Performed upgrades to Applications, hardware, operating systems, with minimal downtime. Troubleshoot and resolved system and network connectivity issues to ensure optimal performance. Resolved technical support tickets daily with timely and accurate assistance.

Maintained daily operations on 100+ Servers across several locations. Managed ESX hosts, virtual machines, and operational support for the entire VMware environment.Designed and Implemented and enterprise wide server and network monitoring solution using SolarWinds.Designed and implemented an enterprise wide Microsoft Server patching solution for 100+ Servers using WSUS.Performed upgrades to hardware, operating systems, with minimal downtime. Troubleshoot and resolved system and network connectivity issues to ensure optimal performance. Resolved technical support tickets daily with timely and accurate assistance.

Collaborated with our server support team to Implement VMWare ESX virtual server environment.Managed Several ESX hosts, virtual machines, and operational support for the entire VMware environment.Converted patching tools from Patchlink to BMC BladeLogic while preserving the Enterprise wide patching solution.Maintained daily operations on 600+ Servers across several locations.