Edward He Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Managed and improved a reinforcement learning model (MAB) for pricing strategy using Snowflake SQL, Python and DBT• Analyzed hotel search data to enhance rate availability, achieving a 10% reduction in sold out error rates• Conducted multiple A/B tests to refine pricing strategies (e.g. hotel fee markup) and performed power analysis to validate statistical significance• Developed and maintained dashboards for pricing KPIs and experiment tracking using Looker and Amplitude, effectively communicating insights to a broad audience• Working efficiently with directors, account managers, and engineers, showcasing strong teamwork and stakeholder management skills

Hong Kong Sar

• Built and managed customer data tables and KPIs for a user base exceeding 500,000, utilizing BigQuery and Airflow• Optimized the refresh time of an aggregated customer table by 90%, transform tables to incremental table using SQL and DBT• Analyzed large customer datasets and performed data modeling using SQL and Python, displaying analytical capabilities• Delivered actionable insights, reports, and presentations to senior management, creating dashboards using Tableau and Looker Studio• Led customer experience projects to optimize the customer journey, resulting in a significant enhancement in customer satisfaction scores (CSAT), exemplifying strong leadership and collaboration• Collaborated seamlessly with international colleagues in diverse roles, including directors, project managers, and engineers, demonstrating outstanding teamwork and stakeholder management skills

Hong Kong Sar