Edward Higgins Email & Phone Number

London Area, United Kingdom

- Utilised SQL (BigQuery) and PowerBI to create a comprehensive dashboard to monitor business health through eight critical KPIs, including Return on Ad Spend (ROAS) and Average Order Value (AOV). Delivered an insightful presentation to key stakeholders, offering strategic recommendations aimed at enhancing profitability and reducing costs.- Performed RFM segmentation analysis for Prism's customer base, to target certain groups of customers with marketing techniques including use of coupons to entice repeat purchases, resulting in £85K annual revenue gain.- Lead a team of analysts to identify underperforming web metrics such as CVR and CAR, and proposed ways of improving the website to increase annual profit by £232,000.- Evaluated and optimised an A/B test for a loyalty program, identifying setup flaws and suggesting minor changes that increased profit by £60,000.

Stevenage, England, United Kingdom

Worked in a GMP laboratory at GSK, Stevenage. Providing technical and practical support to GSK scientist, allowing for the progression of their projects. Giving time back to science.- Completed the validation of simple and complex analytical equipment to GMP regulations, co-ordinating with validation specialists, Quality Assurance, vendors and system owners - Assisted in the maintenance of the operational efficiency of the laboratory space and equipment and co-ordinate service and calibration schedules with minimal impact to the customer’s operations.

Leavesden, England, United Kingdom

- Managed team of 25 staff processing 15,000 samples/week, enabling uninterrupted filming at Warner Bros Studios with high customer satisfaction.- Achieved 2 promotions within a year due to technical expertise, leadership skills, reliability, and effective stakeholder communication.- Played a major role in the Lab becoming UKAS accredited (ISO 15189 and ISO 22870 [Jan2022]), helping with the creation and completion of required documentation. - Was chosen to demonstrate the entire Laboratory process to the UKAS assessors, complying to their high standards with great laboratory practice.- Handled and processed both samples and sensitive personal information. - Assisted in the rolling-out new testing lab for Warner Bros which optimised the efficiency of testing by removing the processing of paper based consent forms.

Leavesden, England, United Kingdom

Leavesden, England, United Kingdom

Bachelor'S Degree, Biology/Biological Sciences, General, 2:1 Classification

Education record