Product Manager in a DevOps environment - responsible for product quotes, purchases, amendments and claims automation, and cancellation of Financial and Insurance products.

Integrated two legacy B2C websites (dating and blog) and re-launched into a single, cloud-hosted site with a responsive front-end. Site serves a niche market within the LGBT community. Tasks include: Membership Development – created personas, targeted features to personas, conducted surveys and email campaigns; Design, Code/Test – maintained features and bugs backlog, wrote high-level user stories, developed wireframes, and coded in PHP, JavaScript and CSS; Data Migration and cleansing – wrote SQL scripts; Contractor Management – hired additional PHP developer and SEO marketing company; Reporting – maintained growth/retention and engagement metrics; Conducted competitor and market analysis.

Senior Business Analyst – Led BA teams on several legacy re-architecture projects providing analyst training, and mentorship to staff and partner (IBM) business analysts. Tasks ranged from gathering requirements to creating complete detail designs (system process flows, fully-dressed use cases, screen designs with data mappings); Developed and maintained user interface design standards used for all legacy re-architecture projects. Product Management - represented several user groups (business analysts, and pre-sales) by providing bugs, and feature requests to the TLM (Transformation Legacy Modernization) Repository product backlog; wrote user stories, acceptance criteria and wireframes; provided prioritization input to product backlog.Software Re-architecture Methodology – was part of team that created a re-architecture methodology for MAKE Technologies, called Transformational Legacy Modernization (TLM). As methodology owner, I was responsible for facilitating process improvements with practitioners (business analysts, system analysts, architects, data specialists, project managers, and QA) based on project experience, aligning it with product features, updating documentation, and providing or organizing training (internal staff, IBM, and Dell). I also wrote user stories for new product features to enhance or replace methodology steps to improve overall efficiency. Marketing, Pre-Sales and Consulting – Wrote white papers and conducted webinars. Supported Pre-sales by streamlining RFP responses through a response catalog, provided product demonstrations for potential clients, provided project estimates and refined estimation heuristics for customer quotes. Performed consulting engagements to provide Strategic Modernization Roadmaps (SMR) for client software portfolios.

Project Management, client projects - Managed the delivery of a reporting portal for TELUS’ Managed Network Services (MNS) contract with the Government of Canada (managed a team of 12 with a budget of $500K)Project Management, internal software productization - Initiated and managed to completion, the development of a commercialized version of software for all of TELUS other MNS customers including migration of key TELUS accounts to the new software; managed a team of over 30 and budget of over $1MProgram Management - Program manager responsible for 2 other project managers in related client projects at TELUS.

Developed and maintained Airport eBusiness product plans and roadmaps from concept to build: Airport industry portal (AirportHub.com), Web-based flight information display (FIDS), Web-based waybill, and Logistics Settlement system. Interacted with industry stakeholders to establish high-level business requirements. Documented inter-organizational business flows and system interface requirements. Documented requirements, high-level use cases with wireframes and data requirements. Managed the implementation of Web-based FIDS product at airport clients (Projects: Vancouver Airport, and Calgary Airport).

Systems Consultant / Project Manager - Developed business cases for using Internet technologies at BC Tel (now TELUS). Performed requirements analysis and design for e-Business and client/server projects. Project manager on several Internet projects: project planning, resource allocation, risk management, issue resolution, staff development and change management. Status reporting to executives of the client organization. Project ranged from 3 to 5 person teams over a 12-months

Systems Consultant / Developer - Implemented several systems designs into working client/server applications. Projects ranged from $400,000 to $50 million. Successfully turned around reporting software construction from being two months behind to high quality, on-time delivery. Developed and conducted training workshops on the client/server technical environment for programmers and design standards for analyst and continued providing technical assistance and supervision during the software construction.