Edward Adotei Hoffman, Acii-Uk. Email & Phone Number

Hamilton, On, Ca

Ontario, Canada

Accra, Greater Accra Region, Ghana

• Suggested effective claims management structure motivated by reduction in cost savings and improved services• Performed portfolio analysis of client’s businesses against total claims and advise underwriters on premium adjustments and business retention. 20 non-profitable businesses cancelled to bring 30% profit growth from 2022-2023• Recommended risk improvements methods to underwriters after conducting loss assessment by comparing historical data for at least the past five years to identify trends of claims. Loss mitigation measures aided 20% of claims cost reduction• Led carefully adjustments of all General Insurance Lines of Business claims by discussing terms of engagements with client’s and insurers as well

Accra, Greater Accra Region, Ghana

• Streamlined renewal process by sending notices two weeks before renewal. 100% renewals were achieved from month on month• Negotiated claims, premiums payables and policy terms with insurance providers by ensuring a fair contractual term without any ambiguity. 100% retention rate achieved• Developed a Service Level Agreement document executed by top ten insurers in order to achieve client satisfaction by delivering and providing competitive quotes• Strategized sales growth by ensuring cross selling among existing customers thus resulting in 15% sales improvement• Supervised the business conduct of the brokerage license to ensure compliance, including fair treatment of customers, underwriting of businesses based on authorized limit

• Standardized claims manual and standard operating procedure (SOP), and incorporated same into policies as terms and conditions regarding processing of any claim event which may occur and this includes timelines from intimation to completion• Managed all claims function expenses, setting appropriate spending policies, and using appropriate priced providers and services in maintaining underwriting profit• Contributed to profit with 30% increase in average claim payment per case, 25% year on year decrease in claims payment per case, 70% decrease in legal cost incurred as a percentage of total cost and 30% change in cost of claims processing• Incorporated analytical techniques such as KATA Concept, Risk Identification and Assessment, Audatex and process mapping to eliminate duplication of claims, facilitate workflow, and ensure efficient management of claims

• Fulfilled insurers promise to pay by providing, fair, prompt, and equitable service to policyholders either directly, when loss involved a first party claim occurred or indirectly when loss involves a third-party claim occurred • Reviewed claims forms and supporting documents for completeness and accuracy and obtained missing information as necessary• Answered enquiries of policyholders, claimants and intermediaries, and process their claims transaction within the required benchmark and authority limits • Prepared reports relating to claims administration and communicate decisions clearly

• Fulfilled insurer's promise to pay by providing, fair, prompt, and equitable service to policyholders either directly, when the loss involved a first-party claim occurred or indirectly when the loss involved a third-party claim occurred • Reviewed claims forms and supporting documents for completeness and accuracy and obtained missing information as necessary• Answered inquiries of policyholders, claimants, and intermediaries, and processed their claims transaction within the required benchmark and authority limits • Prepared reports relating to claims administration and communicate decisions clearly• Claims recoveries on co-insurance, salvage and subrogation • Post-loss and Pre loss surveys and investigations• Prepared monthly Portfolio analysis for management for usage in decision-making on risk appetite

Insurance, Acii

Master Of Business Administration - Mba