• Contributed in generating 70% lead sales through demonstration of effective customer relationship building skills.• Achieved the highest customer service ratings at the company after initial 6 months of work.• Reduced the call waiting time by 3 minutes on average through the installation of a multiline phone system with direct call forwarding to respective departments.• Handled upset clients successfully.• Compiled and maintained data accounts for each client and update them regularly.• Built new partnerships with clients and extended existing ones to take the business sales to the next level.

• Lead and motivate skilled customer service teams to provide high quality services to customers.• Provide training and feedback to service teams to improve their accuracy, productivity, and overall work standards.• Monitor the work of staff and provide them with assistance and guidance where necessary.• Conduct root cause analysis and provide assistance and recommendations aimed at improving customer services.• Ascertain that the team provides constantly excellent and high quality customer services, aiming to ensure repeat business.• Assist and implement order process improvements in a proactive manner.• Hire and train customer service representatives, and provide them with guidance on phone and personal contact.• Handle metrics and performance criteria, along with directing sales forecasting activities.

• Provided customers with information and assistance with product selection• Created and maintained contact with existing and potential customers to derive further / new business• Assisted customers in comprehending company policies, and return and exchange rules• Provided support to customers as part of after sales services, ensuring that their satisfaction is made priority• Handled complaints in a proactive manner, ensuring customer retention, according to company policies