Currently supporting customers software and hardware needs for ID card software and printers. Perform support via remote sessions and/or onsite visits. Performing support for Card Exchange software for Ohio CCW and KidPrint applications.

Working with customers to gather requirements, develop and create design documents for new systems RJ Technologies will be developing form them. Working with all the stakeholders of the project and coordinating all requirements review meetings. Working with developers to produce the technical design document, this will be used to develop the new software along with the requirements and design documents. Making sure all parties understand and sign off on every requirement and the final design.

As key member of the management team for CRS, I have been involved in all IT related decisions and budgetary analysis. Implementing and performing as Project Manager for a new online LMS system for external customers. Providing online technical support for the LMS system. Developing electronic forms for the companies consultants to fill out so the companies customers stay compliant with Medicare guidelines. Implementing computer system backups, communication, and document storage and sharing for the entire company staff. Implemented a new version of SharePoint for company document distribution and archiving.

Project Manager Lead, responsible for the management of multi million dollar projects for the Corporate IT department of Progressive Insurance. Key responsibilities include, Senior Management Interaction, Stakeholder Definition, Initiation Document Creation, Project Plan Management, Risk Management, Change Control Management, Cost Analysis, Resource Management, and Vendor Management. As a Project Manager Lead these projects include, internal Lotus Notes development, and Vendor Procurement. Conducted requirements gathering classes for business analysts and developers of Progressive.

Gathering requirements and documenting use cases and functional requirements for a multi million dollar project. Worked as a liaison between the development and QA teams to make sure the proper test cases were being developed properly. Answered all questions and conducted walkthrough meetings for proper system development.

As a Licensed Property and Casualty agent, sold auto insurance policies to new customers of Progressive.

Consultant with companies on their network and PC needs.

Project Manager for the JD Edwards 8.0 system on an AS/400. Performed programming duties from a work order system.

Independent AS/400, JD Edwards consultant. Programming and modifications of the JD Edwards World 7.3 software package.

Responsible for sales, recruiting, and programming development for all of ICA's customers. Managed day-to-day staff problems. Prepared paperwork for employment with the consulting company. Presented candidates to clients.

Created a PC based Microsoft Access system to track projects and programmers time. Provided training for the management, programmers and user community on the AS/400 and several PC based packages. Provided customer with all PC desktop support. Held training classes in Microsoft Word, Excel, PowerPoint, Access, Outlook and Windows. Designed and implemented a Windows for Work Groups network. Set-up and installation of new computer systems. Provided all computer technical support for the corporate PC’s. Set-up a corporate training center. Recruiting, managing and marketing of computer consultants. Programming and modifications of the JD Edwards AS/400 package and PKMS.

Performed Interviews and hired consultants for the company. Managed the consultants work load. Performed as Sales Manager when needed.

Produced views and reports. Managed the workload of the existing programmers for the client. Managed the implementation and upgrade of the JD Edwards and PKMS packages. Evaluation of a change management solution. Consulted on a MAPICS Payroll System. Developed a Point-of-Sale system utilizing Microsoft Access. Installed Delrina FormFlow to minimize the amount of paper flow in the office. Provided advanced Microsoft Word training. Management of two CTG contractors. Maintained and re-designed an in-house PC package. Developed and fixed programs written in RPG II on S/36. Developed an archive program for invoices and payment history files. Developed a computer listing of invoices and payment history for the credit manager. Debugged and fixed several programs. Created a monitoring program for the AS/400 to monitor for power loss.; Responsible for the training, conversion, and implementation of a human resource system. Project leader for a new A/R system. Design new wiring scheme for the corporate office.

As a programmer analyst on AS/400 and S/36, was responsible for the development of new applications. Set up and support of PC's. Developed new systems with COBOL, DBASE II. Set up Fox Network for corporate offices.