• Maintains records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.• Utilizing credit bureau data, internet searches and other tools to try to locate customers who have moved or changed phone numbers.• Prepares and submit recommendations for write off/ legal action & Own decisions and deliver on commitments as part of a team.• Monitors the firm’s accounts receivable and identify overdue accounts & Submitting regular reports on the status of unpaid accounts and any repayment progress.