Client Advisor at Zegna delivering personalized service, building client relationships, and driving sales by offering expert styling advice and maintaining knowledge of the luxury menswear collection, ensuring a high standard of client satisfaction.

• Expanded market reach by researching and targeting new industries for partnership opportunities.• Spearheaded and attended events, conferences, and tradeshows to represent the company's interests and cultivate new relationships in target markets.• Managed partner relationships, ensuring alignment on goals and collaboration on marketing initiatives.• Established strategic partnerships by identifying and pursuing potential partners in key industries.• Increased company revenue with the development of mutually beneficial partnership agreements.

• Utilized Copper CRM, LinkedIn, and Crunchbase to acquire and maintain clients and partnerships.• Directed the finalization of partnerships agreements, securing new clients each month and generating revenues between $10,000 - $50,0000• Oversaw the management and onboarding of over ten partnership accounts, implementing sales opportunities and driving revenue growth of + $50,000 ARR• Assisted with retaining clients with IRS audit defense strategies for crypto traders , emphasizing personalized tax preparation, strategic planning, and advanced gain calculations with + $100,000 ARR• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.• Actively participated in networking events within the industry, expanding professional connections and generating leads.• Educated clients on new products or services to increase customer engagement with brand.

• Identified performance gaps and implemented data-driven improvements in business structure.• SAAS Experience - Google Suites , Microsoft Tools , Teams , CRM , MyCase , Clio Grow , Smith AI.• Grew business revenue and success by executing strategic sales and retaining strategies resulting in $800K-1M in ARR. • Managing upwards of (+50) prospective client accounts and new client onboarding through data entry and documentation collection.• Qualifying upwards of (100) inbound lead inquires weekly through phone calls and emails, to ensure adequate opportunities for our services.• Handling all closing of contractual agreements, averaging 10-30 new clients weekly, with an average of $20,000-$100,000 in revenue.• Reduced time spent on administrative tasks for attorneys and executive staff by over 50% , leading to $100K in annual savings.

• Resolved guest problems and complaints to improve overall satisfaction.• Handled client inquiries with exceptional professionalism and enthusiasm.• Provided highest quality customer service standards by anticipating guests needs.• Promoted value-added services and special access options to increase guest satisfaction.• Worked with colleagues to coordinate details of special functions to ensure events ran smoothly.• Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service.• Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.

• Addressed and resolved guest issues, enhancing overall satisfaction levels.• Responded to client inquiries with unmatched professionalism • Delivered top-tier customer service by proactively meeting guest needs.• Enhanced guest experiences by offering exclusive services and access.• Collaborated closely with colleagues to plan and execute seamless events.• Ensured high levels of guest contentment through expert and amiable issue resolution.• Managed a demanding workload efficiently in a dynamic setting, achieving consistent performance targets.

• Directed employees through daily routines.• Managed cash positions and made bank deposits.• Completed opening and closing duties to facilitate business operations.• Upheld company standards and compliance requirements for operations.• Positioned skilled staff in key areas throughout shift to optimize department productivity.• Assisted upper management with daily operations to meet standards of service and quality.• Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.