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Edward Johnson is listed as Director, Imaging Scheduling at UPMC, a company with 22026 employees, based in Erie, Pennsylvania, United States. AeroLeads shows a work email signal at msx.upmc.edu and a matched LinkedIn profile for Edward Johnson.
Edward Johnson previously worked as Customer Engagement Manager at Upmc Health Plan and Manager, Member Services at Upmc Health Plan. Edward Johnson holds Master Of Business Administration - Mba from Western Governors University.
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I am an accomplished Contact Center Director; I bring a wealth of experience and a steadfast commitment to customer-centric practices in the healthcare industry. Throughout my career, I have honed my leadership skills in guiding Customer Service, Technical Support, and Sales teams, ranging from small units to large-scale operations.My forte lies in remote work optimization. I have championed and developed best practices for remote contact center operations and as a Change Agent, I have consistently driven positive transformations, showcasing a proven track record of enhancing performance across diverse key performance indicators (KPIs).I take pride in my role as a remote work champion, spearheading initiatives that have adapted to the evolving landscape and set industry standards. My innovative approach extends to creating award-winning Coaching and Training processes to elevate performance and foster employee retention.An advocate for efficiency, I continuously refine workflows, ensuring seamless access to radiology and imaging services. My efforts contribute to keeping the front door open, making a tangible impact on patient care, and improving revenue.Beyond my leadership capabilities, I am a Certified Healthcare Access Manager and licensed insurance agent demonstrating a deep understanding of the intricacies of healthcare operations. Additionally, I hold accreditations in Epic Cadence and Cogito, underlining my commitment to staying abreast of industry advancements.
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Erie, Pennsylvania, United States
In my role, I lead the successful integration of multiple contact centers into a unified group focused on delivering life changing medicine. Day to day leadership of approximately 130 incredible scheduling specialists who take approximately 100,000 contacts a month across multiple channels. Achieving shared goals and taking names to celebrate with.
Erie, Pennsylvania, United States
Direct oversight of 100+ agent Medicare member services team. 40,000+ contacts a month. Develop process, policy and procedures to reduce call volumes, improve satisfaction scoring and drive employee engagement. Closely partnered with Marketing, Sales and Product teams to consistently deliver Award Winning customer experiences.
Erie, Pennsylvania
Develop and deploy strategies to improve employee engagement, promote efficient virtual workspaces and develop 50+ person Medicare Member Services team to deliver world class member experiences.
Work From Home
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Mona Conn
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Brian White
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Megan Harley
Colleague at UpmcPittsburgh, Pennsylvania, United States, United States
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Josh Bengen
Colleague at UpmcWilliamsport, Pennsylvania, United States, United States
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Tina Marie Baker
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Lisa Ann Corlazzoli
Colleague at UpmcIrwin, Pennsylvania, United States, United States
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Activities and Societies: Excellence Award - English Composition I
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Edward Johnson works for UPMC.
Edward Johnson is listed as Director, Imaging Scheduling at UPMC.
AeroLeads has found 1 work email signal at @msx.upmc.edu for Edward Johnson at UPMC.
Edward Johnson is based in Erie, Pennsylvania, United States while working with UPMC.
Edward Johnson has worked for Upmc, Upmc Health Plan, John V Schultz Furniture, and Sutherland.
Edward Johnson's colleagues at UPMC include Sarah Davic, Christie Fisher, Alicia Bentley, Nikki Stahl, and Mona Conn.
You can use AeroLeads to view verified contact signals for Edward Johnson at UPMC, including work email, phone, and LinkedIn data when available.
Edward Johnson holds Master Of Business Administration - Mba from Western Governors University.
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