Edward Ng, Ba, Mba, Ma Email & Phone Number

Markham, On, Ca

Toronto, Ontario, Canada

Led and managed a team of technical writers in the RFx process.Mentored and counselled proposal writers in delivering high quality, client-focused proposals.Acted as subject matter expert in conjunction with sales leaders throughout the proposal process. Wrote and reviewed compelling and winning proposals to address client requirements in the philanthropic, scholarship, research grant, insurance, corporate social responsibility vertical markets.

Toronto, Ontario, Canada

Led a team of 4 technical writers to manage the entire life cycle of proposals. Identified opportunities, reviewed RFPs and strategized with sales team to develop compelling proposals to address all client requirements. Contributed to content, reference materials and sales documentation in response to RFP proposals. Responded to security questionnaire as follow-ups to proposals. Participated in subsequent product/solution demonstrations. Written and maintained technical sales documentation for sales-related enhancements on SmartSimple cloud solutions (Software-as-a-Service) for grant management, research scholarship, case management and corporate social responsibility solutions. Collaborated with subject matter experts around RFP requirements to determine product fit.

Markham, Ontario, Canada.

Performed solution assurance reviews that included risk assessment and feasibility studies for software solutions. Advise management with strategies in pre-sales technical support, sizing support, solution design and architecture. Developed and launched sizing offering for various IBM software products.Software solution discussions and engagements with clients of varying industries. Engagement with external institutions such as Gartner on competitive hardware ratings. Owned and managed scorecard for various WebSphere-branded products for ongoing service planning. Managed and participated in solution architecture project to enable sales teams better access to software architects.Administer ongoing sizing support for IBM software on standalone, virtualized, cloud and on-premise environments.

Markham, Ontario, Canada.

Subject Matter Expert for EAI and BPM solutions and performed Solution Assurance Reviews. Led team in delivering sizing and technical support to business partners and sales reps.Acted as trusted advisors for sales teams to engage in customer's discussions on business requirements in order to develop feasible software solutions. Managed project in developing Service Oriented Architecture (SOA) sizing methodology.Developed multiple sizing offerings for business partners and technical sales teams.

Markham, Ontario, Canada.

Managed and led project to develop WebSphere Message Broker sizing support. Served as resident in IBM Hursley Lab and collaborated with performance experts to develop sizing methodology and tooling. Led team delivering worldwide Q&A support and solution assurance reviews to sales teams, performing as Subject Matter Expert on WebSphere MQ and WebSphere Message Broker. Delivered quality RFI/RFP responses for IBM technical proposals. Built and maintained response repository using Pragmatech software.

Markham, Ontario, Canada.

Collaborated with account teams to resolve critical situations and post-sales technical support for IBM software for transaction processing. Implemented and configured MQSeries, TXSeries on various platforms such as AIX, Windows, Linux and OS/400 for team's skill development.

Toronto, Ontario, Canada.

System programming on mainframe - CICS, MQ, DB2. Solution implementation and support on mainframe and distributed environments (MVS, AIX) Completed CICS upgrade projects. Supported 3rd party products installation, customization and implementation.Installed and converted DXT to Data Refresher as part of Data Warehousig initiative. Implemented TXSeries and MQSeries on AIX. Supported Oracle database administration. Completed HACMP testing for high availability environment. Developed recovery procedures for applications during in-doubt situations for CICS, DB2 and VSAM.

Toronto, Ontario, Canada.

Function and Regression testing for SQL/DS database. Prepared and written testplans and testcases in various programming languages to test different components of SQL/DS. Implemented various tools using REXX for regression testing.

Master Of Arts (M.A.), Organizational Health Research, Merit Standing

Master Of Business Administration (M.B.A.), It Management

Bachelor Of Arts (B.A.), Computer Science