Consulting in the public and private domains to address business improvement, technology integration, and security concerns including access control, video surveillance and security and drone mitigation techniques and systems. Assisting companies and organizations prepare Continuity of Operations Plans, post-Covid telework environments and communications management assessments. Assisting technology companies who deliver products and services to public safety and educational institutions refine offerings and implementation strategies. Consulting for public and private organizations managing change and adopting and updating technologies and operational processes. Identifying clients’ needs through strong communication skills; by listening and expressing requirements in clear terms; by engaging clients and facilitate a successful implementation. Assisting clients seeking the appropriate technology which meets their specific needs with the most cost effective and best operational solution. • Consulted and managed the selection and deployment of a 600-camera video security system. • Consulted in the implementation of a telecommunications services review for a private company reducing telecommunications cost and establishing a cloud-based network for Continuity of Operations Plan in response to Covid-19 social distancing and telework requirements.• Conducted confidential review of operations and procedures for a confidential client identifying policy violations and recommending policy and training changes.• Consulted on several counter drone projects

Directly supervise approximately 15 Census Field Supervisors, approximately 3-5 office support clerks and 200 enumerators. Provide group and individual training, monitors daily assignments; provides advice and guidance to subordinate staff. Maintain effective relations with the community within the office boundaries, including local news media, community organizations, and local government officials. Establish an effective working relationship with traditionally hard to enumerate populations or with specific populations indigenous to the area within the office boundaries which incumbent is responsible for, including those with unique cultural community, religious, or other characteristics. Assure that specific levels of quality and progress of field operations are being met through analysis of various computer-generated reports and observation. Review and analyze cost, quality, and progress reports to assure operations are conducted within prescribed time/ allocations and quality and cost-efficient standards.• Completed the survey of over 35,000 homes with accuracy and ahead of schedule.• Selected to assist a lagging Area Census Office complete their surveys using best practices.• Selected to manage the closeout and shut down of the Area Census Office.• Served as Address Canvasser Aug 2019 – Oct 2019

Led the day to day and strategic operations of the Customer Relations department. Improved the operation of a 7x24 hour helpline. Directed the implementation process for new client installations and set up including the installation, set up, testing and delivery of new systems and the maintenance and updating of existing systems. Provided sales support and project management for government clients.• Improved responsiveness to clients by reducing open trouble tickets from 1800 to less than 500 in six months. • Closed sales of 3 information sharing systems by developing use case examples for presentations and training. Developed project plans for those and other projects.• Closed implementations and obtained payment for 3 regional projects that were not completed.• Increased clients use of several regional systems by over 200% by conducting training, developing fact based training scenarios and reducing trouble reports by 50%.• Led multi-disciplinary team design, build, and deploy on-line e-learning and recertification system for sworn police officers and government engineers reducing classroom time. Project resulted in $16,000.00 monthly income for the company.• Moved 4 stalled projects to completion by enabling collaboration between disparate vendors, clients, and company engineers.

Managed client expectations, trained clients in use of applications and assisted in problem determination and resolution. Increased application use in four system installations by 300% and thereby improving client satisfaction. Determined client requirements, refined and documented requirements and assisted development. Conducted User Acceptance Testing across five systems.

Led 55 sworn and 10 civilians provide law enforcement and public safety services to a community of approximately 30,000 residents, travelers and businesses. Administered and enforced laws, regulations, and policies. Exercised command and control over all staff in a 24 x 7 environment responding to routine incidents, crimes and large-scale public events and concerts. Conducting and supervising investigations into criminal activities and professional standards. Creating and overseeing schedules, selections, performance observations, criminal and administrative reporting, process improvements. Conducting and creating training programs, tactical and strategic planning, budget planning and analysis. Reporting to and advising Mayer and Governing body on public safety issues, public event planning, and reporting publicly on activities. Served as Acting Business Administrator during critical period • Organization and Control for 24 X 7 law enforcement agency• Establish and enforce policy• Communicate with public, government and elected officials• Develop and provide training• Prepare and control budget and expenditures• Enforce laws, regulations and ordinances• Recruit, select, train and manage personnel• Investigate crimes, incidents and backgrounds• Professional standards• Perform administrative and human resource activities