Maintain and repair work on over 100 arcade games and pinball machines including some custom PS4/PS5 arcade cabinets.

Stay at home Dad.

* WPP contracted out IT support to IBM on March 2015 and all WPP IT support members were transferred to IBM.Delivered 1st and 2nd level IT support on Apple and Windows computers and devices.Logged, tracked and managed Incidents and Service Requests using ServiceNow.Imaged, configured and managed Mac computers and devices using JAMF/Casper Suite.Managed user accounts for Active Directory, O365, Google Suite, Basecamp and several internal/proprietary systems and applications.Assisted with configuration and support of Cisco VOIP phones and Polycom video meetingsAdministered and supported Cisco AnyConnect VPN as well as RSA SecurID access.Assisted in knowledge transfer for IBM Helpdesk during IT transition.

* WPP contracted out IT support to IBM on March 2015 and all WPP IT support members were transferred to IBM.Delivered 1st and 2nd level IT support on Apple and Windows computers and devices.Logged, tracked and managed Incidents and Service Requests using ServiceNow.Imaged, configured and managed Mac computers using JAMF/Casper Suite.Managed user accounts on Active Directory, O365, Google Suite, Basecamp and several internal/proprietary systems and applications.Assisted with configuration and support of Cisco VOIP phones and Polycom video meetingsAdministered and supported Cisco AnyConnect VPN as well as RSA SecurID access.

Diagnosed and repaired notebooks and PCs on both Windows and Apple operating systems. Installed, upgraded and repaired both wired and wireless small office networks. Setup personal backup systems and recovered data on various corrupted media.

Provided phone and email support involving webhosting, domain registration, email and other questions for both 1st and 2nd level support. Performed as junior system administor on Linux servers, Virtual Private Servers, Plesk and cPanel hosting servers. Managed the migration of online billing systems from Modernbill to Ubersmith and created scripts to help automate the online ordering process.

Consulted for small startups in St. Louis area on server, network and application installs/upgrades. Setup Windows NT/2000, internet connectivity, email programs and web browsers. Assisted customers on printers, scanners and various other computer issues.

Utilized HP OpenView, Service Desk and NetCool to monitor customer equipment status, provide customer reporting, and verify scheduled system backups in a Data Center. Operated on SUN Solaris and Windows NT/2000 workstations to troubleshoot problems and escalate any unresolved issues through a trouble ticketing system. Provided Virtual Hands Service for customers which included configuring/installing hardware, running cable and power cycling equipment.

Responsible for maintaining and troubleshooting a fixed wireless broadband WAN in eight cities across the United States for over 1000 customers. Configured static IPs and ports in Cisco firewalls as well as basic tasks in Cisco routers and switches. Supported customers on web page design, email problems and other networking issues.