Edward Koo Email & Phone Number

Austin, TX, US

Maitland, Florida, United States

• Spearhead recruitment, hiring, and development of departmental leaders by implementing robust succession planning strategies for organizational growth. Establish operational frameworks and set performance objectives.
• Increased sales by 243% (Q1 to Q4 2022) by leading sales activities and developing successful training program for new team, thereby consistently surpassing goals and metrics to date.
• Provided strategic leadership in sales, operations, incentives, performance management, and business development, thus steering departmental success.
• Managed call center operations to optimize call volume, efficiency, SLA adherence, and task management using advanced tools and applications.
• Led transformation of support operations into dynamic sales center, thus boosting revenue and enhancing customer engagement.
• Designed and led initiatives to boost revenue and streamline costs, thereby significantly improving profitability.

San Antonio, Texas, United States

• Led, coached, and empowered supervisors in outbound sales to consistently exceed sales goals. Cultivated healthy work environment focused on collaboration and employee well-being. Executed strategic initiatives to.
• Instructed launch of new SMB Outbound Telemarketing call center in San Antonio, TX, thereby attaining headcount growth from 20 to 120 agents within 3 months.
• Surpassed team monthly sales targets consistently through strategic leadership, coaching, and development of inside sales supervisors and agents.
• Met new hire milestones and targets by ensuring swift integration and peak performance.

Simpsonville, South Carolina/San Antonio, Texas

• Spearheaded team to consistently achieve top sales performance within enterprise. Administered recruitment and hiring processes for launch of new Outbound Telemarketing call center in San Antonio, TX. Guided execution.
• Designed and arranged training programs for supervisors in Greenville, SC, on Outbound Telemarketing processes and ROE to enhance ability and provide clear instructions to agents, thus fast-tracking learning curve and.
• Coached, trained, and supervised team of inside sales agents to steer top-tier performance and obtain cable services sales completion rate exceeding 90%.

Torrance, CA

• Organized and oversaw customer installations for smooth execution of all scheduled work and post-installation activities. Initiated construction projects by coordinating with local businesses to secure verbal and.
• Prospected and cold-called 40-50 businesses daily to expand customer base and leverage new business opportunities.
• Utilized Salesforce to efficiently manage, review, and categorize monthly lead lists.

Cypress Ca

• Directed post-sale processes, including order fulfillment and customer installations to ensure seamless operations and high customer satisfaction levels. Maintained and optimized precise client database to enable.
• Pioneered acquisition of new business within small to mid-market segments, while implementing effective upselling strategies to maximize revenue from existing customers.
• Executed daily average of 60-100 outbound calls to both new prospects and existing clients to consistently surpass sales targets across data, phone, and video services.

March ARB, CA

• Performed the calculations and plans cargo and passenger placement to keep the aircraft within permissible center of gravity limits throughout the flight.
• Supervise loading crews and procedures to ensure safety of aircraft before the flight.
• Ensure cargo is placed on the aircraft in such a way as to prevent overloading sensitive sections of the airframe and cargo floor.

Beale AFB/March ARB, CA

• Managed and controlled over $330,000 worth of Military Equipment and $100,000 of Automated Data Processing Equipment.
• Performed initial troubleshooting, advanced diagnostics and field-level repair of networked computer systems for personnel throughout the unit
• Alternate Client Support Administrator for secured and non-secured machines for the whole unit