- Spearheaded strategic technology initiatives across multiple brands in multiple countries with a diverse customer base. - Oversaw the management of global teams and systems, comprising 125+ direct reports and 250+ indirect contributors across the globe, responsible for delivering nearly $2 billion in annual revenue across a spectrum of brands including Bed Bath & Beyond, Overstock, and Zulily. - Introduced a prioritization and predictability process to ensure Executive level, business partners, and software teams were aligned on project priority and delivering value where most needed.- Devised and executed an outsourcing strategy to optimize project resourcing while minimizing costs, enhancing value delivery to meet business imperatives. Leveraged various outsourcing models and partnerships to maximize flexibility and cost-effectiveness.- Demonstrated success in enhancing engineering maturity and elevating user satisfaction through innovative solutions.- Integrated AI technologies into support center operations, resulting in a 43% reduction in customer calls and leveraging AI-driven enhancements to product descriptions, culminating in a 5.6% increase in conversion rates.- Collaborated closely with the Information Security team to implement and maintain security best practices across all systems, safeguarding organizational assets and customer data.

- Directed the software engineering organization comprising 22 teams, guiding day-to-day operations and long-term technology strategies to bolster HealthEquity's revenue stream, which reached $734 million. Emphasis placed on bolstering the finance, platform, and shared service teams.- Cultivated the next generation of technical talent and leadership by refining the hiring process, implementing skill assessments, and facilitating the upskilling of team members, complemented by external mentoring initiatives as deemed necessary.- Contributed as a key member of the senior management team in establishing governance frameworks to ensure the attainment of objectives, effective risk management, and optimal utilization of organizational resources.- Orchestrated the SaaS integration initiative that unified multiple legacy platforms resulting from acquisitions into a singular solution spanning across various business units.- Spearheaded HealthEquity's cloud migration and technology modernization endeavors, leveraging cutting-edge technologies such as Azure Cloud, ServiceMesh, Kubernetes, and employing domain-driven design principles.- Elevated the engineering maturity by 64% through a comprehensive maturity model assessment of the organization, agile methodologies, and engineering practices, followed by the implementation of strategic recommendations.- Enhanced overall user satisfaction on the main site by 10.5% through a strategic amalgamation of integrations and feature enhancements, augmenting the core site's functionality and user experience.

- Led a team of 200+ software engineers with 100+ located in Phillippines.- Introduced Domain Driven Design and focused on aligning teams to their domains- Time cut short due to Covid and the impact it had on airline industry

- Led the digital transformation of WGU focused on modernizing technology to provide more flexible product capabilities, scaling platforms to accommodate 10x growth, and transitioning platforms to the cloud. This included putting a management structure and mechanisms in place to better scale our engineering teams and rebuilding innovative solutions that were cloud native. - Partnered with Academic organization to rollout an Enterprise Agile Framework based on Scaled Agile Framework. This is used to provide a 5 year plan for each department which is updated annually for budgeting with a quarterly Program Increment cycle.- Implemented several new product lines including a new Assessment Platform replacing a third-party application saving $5 million annually, while increasing customer satisfaction by 23%, a data lake to aggregate data across applications into a single repository which could then use machine learning to provide predictive analytics for helping WGU student progress, Learner Care Dashboard which provided faculty better insights into student activity through Salesforce, etc.- Initiated a devops culture shift for engineering teams to take ownership of their applications which led to a 21% increase in software development efficiency.- Developed a product delivery process used across both business and technology teams that outlined roles, responsibilities, and accountability mechanisms for cross-functional teams to deliver products successfully.

- Overall responsibility for the Engineering organization supporting the Dealer Management System (DMS) business. This is a Software as a Service platform used by 20% of auto dealerships in North America to manage their daily business operations. - Led the engineering teams to improve throughput on new features delivered by 69% while also improving the quality of the solutions being delivered by reducing critical and high defects by 60% in one year.- Implemented an Agile Transformation using the Scaled Agile Framework to provide better prioritization, transparency, and productivity across the Product and Engineering teams. - Implemented a modernization initiative to re-platform the legacy platform to a micro-services based .net platform in an AWS cloud environment. - Re-vamped the engineering hiring process during a growth period to significantly increase the size of the engineering organization while also ensuring development of the best talent in place. - Instilled strong software engineering practices in the teams, including continuous delivery, architectural design reviews, and accurate sprint planning.

- Led an IT organization of 80+ people who were responsible for the delivery and maintenance of seven different application platforms within Autotrader.com. - Managed the demand intake, solutioning, development, and delivery of projects with a total budget of $14.2 million. - Utilized a deliberate sourcing strategy of onshore, offshore, and SOW resources to complete projects based upon the “risk profile” of each project. - Led a cross-department Quality Improvement Initiative sponsored at the Sr. Executive level that focused on improving the process of tracking and communicating incidents, user issues, complaints and defects across Sales, Customer Service, and IT. This initiative has improved quality by 34% for the past two years.

- Ensured teams utilized the latest best practices and kept each platforms technology stack up to date. This led to both adaptive and responsively designed websites with an emphasis on development for mobile devices.- Strong experience in both Agile and Waterfall methodologies along with a variety of techniques to ensure teams are able to successfully deliver projects on time, on budget, and with approved scope. Led the pilot of a “scaled agile” enterprise methodology consisting of both scrum and kanban processes.

- Managed the application teams responsible for the platforms used by 19,000+ dealers across the country to manage and merchandise their online inventory through Autotrader.com. This included three distinct teams in different locations supporting the Dealer Site, Trade-In-Marketplace, and data-load applications. - Responsible for hiring, firing, employee development , budget, and daily work of a 25 person organization consisting of project managers, business analysts, software engineers, QA testers, database engineers, technical architects, data architects, and usability designers. - Led the technical design team for the Oracle eBusiness ERP migration. This was a transition from a legacy accounting system to Oracle's eBusiness Suite.

- Responsible for Autotrader.com's MDM (Master Data Management) team. Managed all customer, employee, and product master data spread throughout sixteen different data sources spread throughout the organization and integrated into a single consolidated system for dissemination. - Responsible for all SOA (Service Oriented Architecture) governance and development for applications used by the Sales and Customer Service group. Responsible for leading the web services team responsible for all sales and customer service requests. - Ensured balanced engineering practices that place appropriate emphasis on stability, extensibility, and ease of maintenance in addition to functionality and timeliness while developing strong relationships of trust throughout the organization. Received the 2009 Autotrader IT Employee of the Year award.

- Integrated 14 acquisitions separate into the Siemens application landscape and infrastructure environment while ensuring a secure environment within an 18 month timeframe. - Responsible for the HR management of two project coordinators. - Nominated for Siemens Energy & Automation 2007 Team of the year for work on Mergers & Acquisitions Corporate team. - Coordinated the U.S. efforts to integrate with the Siemens global e-Business solution. This was the culmination of 41 separate countries using a single system for e-Business. - Responsible for designing and implementation of standard SDLC and ITIL based processes throughout the IT organization to meet Sarbanes Oxley and COBIT audit standards. - Ensured all applications and IT processes had financial controls that were being followed throughout the IT organization in order to maintain SOX compliance. - Responsible for ensuring the remediation of any applications that were non-compliant with audit standards.

- Managed offshore Java development team for multiple web development projects across both UNIX and Windows platforms using full SDLC methodology. - Successfully delivered multiple releases of the online e-Commerce application including the migration of the backend from a legacy proprietary backend to SAP as part of the ERP implementation team. - Designed, built, and supported the e-Commerce application that generated revenue of $540 million annually. This system is based on a Java/J2EE Service Oriented Architecture using Websphere and BizTalk technologies to deliver functionality through a .net middleware layer to a proprietary Order Management Application