As a Global Client Executive within the Client Success organization, my primary role is to manage a portfolio of Global Clients, ensuring the preservation and enhancement of their relationships while protecting revenue streams. Drawing upon my 7+ years in Treasury product support and service, I am committed to delivering exceptional value-added experiences for clients across Citi. Advocating for my clients, overseeing cross-functional partners, and ensuring adherence to SLAs are integral aspects of my daily responsibilities. I collaborate closely with Sales, Implementation, Onboarding, and Service to promptly address any concerns. Through regular interaction and client engagement, both in-person and remotely, I strive to maintain a deep understanding of client needs and address any areas of dissatisfaction promptly. Additionally, I actively collaborate with global and regional partners, conduct comprehensive client reviews, manage escalations, provide guidance to partners, and contribute to the development of tools to enhance the Client Success organization's effectiveness.

Transitioned Internally