Edward Madera Email and Phone Number

Direct and administer a program that meets the nutritional, emotional, physical, intellectual, and social needs of senior participants, and the contractual requirements of funding agencies.Review and evaluate the delivery of services on an on-going basis and administer changes to improve service delivery and ensure program goals are being met.Oversee all outreach to target populations and liaison with appropriate community and government agencies regarding the senior services provided by Union SettlementDisseminate information regarding available entitlements and social services to staff on a regular basisEnsure all meal related functions (i.e. food purchasing, kitchen functioning, menu planning), as well as policies and procedures from DFTA, the New York City Department of Health (DOH), and Neighborhood SHOPP are followed.Define, measure, and evaluate program performance data and create continuous improvement plans based on the accumulated performance data.Train, supervise and motivate others to engage in appropriate performance management activities.Evaluate staff performance and identify areas of training needed. Function as a team with internal departments and external agencies to facilitate such training.Collaborate with the Finance Department to create budgets and fiscal controls. Adhere to all funding agency guidelines when purchasing or distributing funds.Ensure all funding agency policies and procedures, as well as Union Settlement policies and procedures, are enforced and followed.Work in partnership with the Development Department regarding grant proposals and fundraising opportunities.Ensure the proper use and maintenance of all Senior Services sites. Collaborate with New York City Housing Authority and Union Settlement Facilities Department to ensure proper maintenance of sites.Ensure service records are maintained and reports submitted on time.

Meet the day-to-day needs of the team, including regular and meaningful supervision, schedules, appraisals, team meetings, and case conferences.Assist the Director and takes the lead on hiring interviews, onboarding, trainings, and any other human resources needs of the Youth Shelter.Oversee monitoring and accountability of residential programs staff.Conduct team meetings monthly to review program operations.Conduct weekly case review with Case Managers.Respond and assist team during crisis situations.Collaboratively create and maintain a safe and healthy sanctuary for all youth in the program.Utilize de-escalation and crisis management skills to assess and diffuse volatile situations.Ensure the integration and coordination between program efforts to maximize positive results within and between program areas.Develop and maintain positive and strategic relationships with internal and external colleagues, partners and stakeholders.Implement and track on-going training and professional development for team members.Effectively utilize data and information systems to evaluate programs, inform decision-making and develop performance strategies.Assist in managing and monitoring the progress and performance of all program contracts and grants.Ensure adequate coverage for all operating shifts.Effectively plan and manage budget and fiscal processes and ensures integrity of all fiscal practices.Coordinate onboarding of all new staff.

Responsible for 40-45 cases of families that had one more child and were homeless.Running the operations of a shelter.Provide Social Service information to clients and applicants in a large public agency in compliance with State and Federal laws regulating benefits issuance.Delegating task to staff daily.Work as a collaborative member of the team ensuring all tenants have access to high quality services in a safe and compassionate community.Prepared program reports and assisted in evaluating effectiveness of program.Providing supervision and support to staff members.Documenting incidents and daily activities.Create and maintain confidential records, charts and logs for each resident documenting all relevant information from individual and group interventions as well as correspondence with collateral services.Trained staff and scheduled them for trainings.

Provide integrated counseling and case management services that effectively engage tenants and promote personal growth and wellness, housing stability and accomplishment of service plan goals on an ongoing basis.Collaborate with tenants in developing a client-centered, recovery-oriented service plan with a focus on health & wellness, housing stability and personal development.Effectively engage and work with a diverse caseload of formerly homeless individuals living with physical health issues, mental health and substance use issues.Facilitate and network partnerships and linkages with progressive and/or alternative community agencies that serve the needs of tenants with a focus of the specific needs and challenges of the LGBTQ population.Work as a collaborative member of the team ensuring all tenants have access to high quality services in a safe and compassionate community.Participate in and facilitate weekly clinical case conferences including intake meetings.Develop and implement programming that address larger community trends and needs.Create and maintain confidential records, charts and logs for each resident documenting all relevant information from individual and group interventions as well as correspondence with collateral services.Supervised and trained new staff, interns, and volunteers.

Supervise clerical staff, and back to work clientsEvaluate and interview clientsReview and process time sensitive informationOpen and close accountsProvide needed information and refer clientsMaintain heavy case loads

Provided outreach to parents of children with asthmaMonitored asthmatic children at school and in the communityManaged and maintained participant casesExplained risks and possible medication for asthmaCounseled clients about the risks of smoking

Supervised volunteer tutors and clerical staffTutored teens in all subjectsHeld an array workshops for teensWrote and kept case notes for the teensEffectively met goals within set deadlinesPlanned community wide eventsTrained new staff