Edward Mcdonald Email and Phone Number

As the CDW ServiceNow Account Executive covering the Southeast United States, I have 81 CDW field sellers that filter all ServiceNow opportunities from >1000 customers into my queue. I am responsible for assuring that any solution I provide is following best practice, have the business goals front of mind, is scalable, and follows a prescribed digitalization plan.I work alongside our Solution Architects, Engagement Managers, and Operations team to provide honest consultation for strategic solutions; not just a tactical answer to a current issue. Our customers expect my team to challenge their processes, their choice of platforms, and execution plan, to ensure the best possible custom offering is delivered.Having accreditations in every module of the ServiceNow platform, I am well positioned to have enterprise wide conversations to break down silos to help my accounts grow their business into the future.

Aptris is a leading provider of Service Management solutions and services, and is both a Premier Services and Premier Sales Partner with ServiceNow®. Our service offerings include: ServiceNow deployments and customization, Advisory Services, Continuous Improvement Programs, ITIL®-certified training and education, and Application Development. Our mission with each customer is to provide the innovative tools and strategic guidance needed to achieve organizational success.

As an Aptris Engagement Manager, I am responsible for aligning resources on new ServiceNow projects. I work alongside Operations and Sales to ensure the sales to delivery handoff is completed in a timely manner and I'm the first point of escalation for my ServiceNow projects. I developed and implemented new compliance processes for Continual Improvement Projects while insuring projects are billed appropriately and moved through the Agile processes in a timely manner. I facilitate monthly SCRUM trainings and earned a Trail Blazer Award for excellence in customer satisfaction.

ServiceNow consultant on multiple global implementations. Served as the liaison between Xerox and Allegion/Schlage during all post go-live training.

Consulted on new ServiceNow implementations. Responsible for leading design sessions and completing configurations for Incident, Problem, and Change Management systems. Assisted clients with User Acceptance Testing and Post-Go Live Support. Developed training materials for clients and conducted on site Train-the-Trainer sessions.