NetApp Snapshot technologies such as: SnapMirror, SnapVault,SnapProtect Open Systems SnapVault (OSSV), SnapManager, SnapDrive, NetApp Active/ActiveFiler Clustering, Data ONTAP 7.2, 7.3, 8.0, 8.1,8.2 NetApp System Manager, FilerView, NetApp SystemManager, NetApp DFM, CIFS, NFS, iSCSI, FCP,FCoE, DNS, SAN/NAS support,NetApp FAS900, FAS200, FAS2000, FAS3000, FAS6000 series hardware, VMWareESX , ESXi, Windows Server 2008,2012Storage Server, Windows (95, 98, NT, NT Server, 2000, ME, XP, Vista, Windows 7,8)MS Office (97, 2K, 2K3,2K7), MS Active Directory, MS User Manager for Domains,MS Exchange Administrator (5.5, 2003), MS SQL 2005,NetApp OnCommand products, Operation Manager, San Screen , Insight Balance,Unix.

• Obtained Dell Warranty Parts Certification providing the tools to diagnose and order parts directly from Dell as well as installation of the warranted hardware• Analyzed Level 1 and Level 2 support for potential process improvements, documented processes, and provided guidance for team members• Assisted in the development of the data structure to be exported from Remedy into Peregrine• Assigned incident tickets to appropriate groups and ensured resolution in a timely manner• Helped migrate Level 1 support from locally operated to a remote group hosted at corporate headquarters• Implemented IP Telephony deployments in an effort to transition all legacy PBX systems to an IP solution• Maintained and administered Cisco IP Telephony equipment, managed additions/removals/changes to IP phones• Provided access to network shares via Active Directory• Provided backup support for Intel Servers, Cisco network devices

Administered residential VoIP telephony services. Worked with network engineers and MCI/Verizon to resolve VoIP, SIP, and TDM issues.Managered 50 Field and support Technicians.