- Spearheaded payroll processes utilizing Gusto, ensuring timely and accurate compensation for staff- Orchestrated comprehensive onboarding procedures, streamlining the integration of new team members- Managed Point of Sale (POS) system programming and optimization- Designed and refined menus using Adobe Studio, enhancing customer engagement and experience.- Designed and refined menus using Adobe Studio, enhancing customer engagement and experience.- Amplified brand presence though Instagram account, achieving a growth rate of 2000% over the two year period- Strategically managed online reputations across platforms including Yelp, and Google, awarded 11th best pizza in the country by yelp in 2020- Directed large catering operation for prominent events with renowned organizations such as Barstool Sports and Crescent Crown Brewing (100-400 attendees)- Executed procurement strategies for restaurant buildouts, ensuring timely and cost-effective equipment acquisition, resulting In 37% price reduction from original bid- Implemented targeted coaching strategies to optimize team performance, fostering a culture of continuous improvement and operational excellence- Optimized customer touch points to elevate the overall customer experience, leveraging insights and feedback for continuous improvement and engagement- Demonstrated expertise in modeling management behaviors for staff; addressing and resolving customer concerns, ensuring satisfaction and fostering long-term loyalty

In charge of payroll for 100+ employees