• Steamatic of Connecticut is a family-owned business that provides comprehensive services from HVAC/Air Duct Cleaning to mold remediation to fire and flood restoration across the states of Connecticut, New York, Rhode Island, and Massachusetts.• Responsible for establishing competitive bids and proposals for commercial and residential clients, overseeing various scopes of work, and following up post completion to ensure client satisfaction. • Primary liaison between insurance companies and clients. Adept at ensuring proficient and thorough solutions for all stakeholders. • Skilled in local marketing outreach and relationship building to establish, retain and develop client relationships while growing commercial account base.

• John Canning & Company is a specialty contractor with a focus on the restoration, conservation, and design of interior finishes and substrates of historic buildings and structures. Project sectors include civic buildings, theater and entertainment venues, museums, sacred spaces, commercial, and high-end residential properties. • Responsible for leading, preparing, and executing proposals, competitive bids, and qualification packages. • Proficient and accurate in producing proposal deliverables including planning, layout, drafting, and editing of proposal and qualification packages.• Skilled in reviewing architectural drawings, specifications, identifying scopes, and seeking out competitive vendor pricing. • Prepared accurate, timely, detailed quantity take-offs and cost estimates through all stages of design.• Adept at conceptualizing the construction project cycle and taking schedule, logistics and other factors that contribute to productivity into account. Then applying these factors into the pricing. • Consulted with subcontractors and vendors for clarification on issues of scope.• Performed research for means and methods, materials, costs and construction techniques and services. • Fully developed proposal layouts with incorporation and adherence of style guides and branding. • Contributed to brand building and marketing communication efforts via blog writing and social media outreach.

• Lead the introduction of a point of sale based Rewards Card program. • Provided the brand with a more robust data collection resource from which to define targeted marketing and promotional strategy. • Elevated the brand’s public relations outreach capabilities by making it easier for the field to participate in local fundraising opportunities. • Lead the introduction of a Brand Licensing program that increased consumer brand exposure and visit frequency. • Created a formal, central hub of operations for the brand’s competitive research known as the “War Room.” • Collaborated with a team of internal stakeholders and an external consulting group to create a competitive pricing strategy that optimized revenue. • Active member of the team that secured and organized the services of various third party delivery companies around the world. (Uber Eats®, DoorDash®, Grubhub®, Postmates®, etc.) • Crafted focused local marketing strategy for restaurant owners across the brand based on an assessment of their current status, the establishment of proper goals, timelines and objectives and consideration to appropriate budgets. Coaching, materials and the right strategy provide restaurant owners with the advantages and opportunities they need to be successful.

• Worked extensively with a team of individuals responsible for marketing and supporting a comprehensive line of communications products and services for computer telephony, call center management and healthcare communications. Focused upon satisfying complex voice and data communication demands through applications-oriented software integration.

• Successfully completed extensive training program. Responsible for branch office growth in profit and customer service quality index. Targeted insurance replacement market and dealt closely with insurance agents, adjusters, claims centers, body shops, automobile dealerships, corporate clients, and retail customers.

• Responsible for interoffice functions including payroll, statistical reports, human resource issues, accounting procedures and maintaining high quality standards of customer service.

• Responsible for the fluent running of the circulation department, opening new outlets, developing marketing strategies, maintaining cost controls and developing a team of reliable delivery drivers.