Was the primary support contact for executive-level clients and VIPs such as the CEO of Sunkist/FGS, the COO of FGS, and many other critical staff members.Assisted the Infrastructure team with various tasks daily and helped to complete a company wide domain migration project by migrating over 60 users/computers.Worked in Windows Server environments (2008-2022), maintained active directory domains, worked with tools like Mimecast, Citrix, and modern administration tools in a dual enterprise environment.Completed or assisted in several network upgrades and worked closely with the network engineer to learn more about the complex network structure that supports both companies.Scripted in python and powershell as needed to create reports, modify user/computer accounts, and complete tasks in Azure cloud environments.Completed and assigned tickets to members of the Desktop support team using SysAid.Wrote documentation, tutorials, and SOP articles on various tasks regarding how to setup devices, use software, and carry out procedures.

Solely managed, maintained, and repaired more than 40 computing devices that consisted of laptops, smartphones, ipads, tablets, UPS devices, and routers.Created and closed tickets in the Cherwell ticket system and worked with technicians and manufacturers to repair devices as necessary.Managed a team of more than 15 election workers and assisted with any technical help that was required.

Developed frontend Zendesk components in React, backend API endpoints in Go, worked with DynamoDB and DocumentDB NoSQL databases, and wrote scripts that updated the databases utilizing an API.Provisioned/Deprovisioned network devices and used the ServiceNow ticketing system to help alleviate employee issues in the PBX.Was a member of multiple agile based development teams that involved working with development, staging, quality assurance, and production.Disassembled and transported servers, switches, and other various networking equipment from the Equinix data center to PennyMac.

Generated, automated, deployed, and maintained a smart security system and additionally taught end users how to manage, maintain, and update the entire system upon completion.Framed houses and did various general labor jobs such as painting, finish carpentry, demolitions, electrical work, and plumbing. Negotiated with customers and suppliers to cut job costs and provided quality customer service.