Assists patients with their inquiries/concerns on their Dexcom components. Does troubleshooting or sends replacements whenever needed. Transfers to other departments whenever their issue is not related to their components.

Worked on aging, denied and rejected claims. Occasionally talks to insurance regarding claims. Also juggles different assigned tasks for the day.

Worked on aging and denied claims. Occasionally talked to insurance representatives regarding claims. Also did insurance verification in line with worked claims whenever needed.

Worked on initial claims and submitted them electronically to respective payers. Became POC for Blue Cross and Blue Shield (BCBS) claims. Created a system that will enable to find BCBS policy numbers a lot easier. Was named Rave Awardee (2015) and Diamond Awardee (2016). Also worked other LOBs like AR Collections, Cash Posting and Refunds whenever needed.

Posted payments and denials received from payers, ranging federal institutions like Medicare to commercial insurances. Also updates a patient’s history in terms of receivables.

Worked on denied claims received from payers and figure out ways for these claims to get paid. Occasionally talked with representatives from insurances regarding denials.

Follows and executes orders of the Company President. Handles several functions that are needed to be done if the president is not available.

Encoded and reviewed medical bills outsourced by US insurance companies.