4 month co-op position

4 month co-op position as an IT Specialist.

• Assisted in troubleshooting any technical issues daily• Managed approximately 180 employees and worked alongside Department Managers to ensure that overall customer satisfaction and organizational targets were met• Provided timely and responsive customer service to customers in store and on the phone

• Managed Hardware Department by assigning responsibilities to employees, following-up on assigned tasks, and working alongside employees to assist in the maintenance of the department. • Created weekly schedules for 16 employees and prepare department meetings• Professionally handle customers who requested to speak to a Manager• Part of Management team on rotation schedule for closing and opening of retail store

• Supervised 20+ technicians and advisors• Handled customer issues and complaints• Distributed and invoiced work-orders efficiently

• Reviewed resumes and selected prospective employees based on qualifications • Conducted one-on-one, and panel interviews with potential employees • Performed reference checks over the phone with candidates’ previous employers• Organized orientations for new hires regarding policies and procedures

• Tested, diagnosed, and repaired computer, network, and printer issues• Resolved daily technical issues with store devices and peripherals (scanners/ registers/ printers/ phones/ POS system, etc.)• Trained employees on the use of store peripherals, scanners, and applications• Organized and maintained storage and inventory daily

• Reviewed resumes and selected prospective employees based on qualifications • Conducted one-on-one, and panel interviews with potential employees • Performed reference checks over the phone with candidates’ previous employers• Organized orientations for new hires regarding policies and procedures • Researched and prepared job descriptions for management positions • Trained new hires with eLearning program• Head of the Joint Health and Safety Committee, responsible for running meetings, creating agendas for meetings, and posting meeting minutes• Administered and presented WHMIS booklets, tests, and videos to employees, as well as other safety videos and procedures• Ensured that safety regulations were met and maintained by performing daily, weekly, and monthly inspections of potential hazards in the workplace