MILTONCAT, Milford, MassachusettsManager, Technical Services, 2020-present● 3 Direct reports responsible for 1000 employee’s break/fix tier2-4 full support. Average of 200 help desk tickets per week supporting 17 remote sites.● Created team that focused on fixing issues long term by creating a documentation system to share with end users. ● Responsible for numerous 3rd party vendors:o Tier1 support and network design (GreenPages), SQL data base management (Ntirety), AS400 (FDC), Cell phone and carrier management (Linq)● Managed hybrid network, On-prem and O365 administration for entire organization.o Active Directory, Azure Directory, Teams, Adobe Sign, One Drive , End Point Management etc.● Responsible for 300 virtual networks including ERP system using Dynamics AX for 1-billion-dollar organization. ● Dramatically reduced network down time by working with 3rd party Engineers, automating software to trigger before issues occurred. ● Saved company 10k per month on cellular charges by reviewing usage data and removing obsolete product.

● Designed and constructed state of the art test lab for electric and water AMI Internet of Things (IOT) devices. o Interoperability tests to ensure compatibility with other vendors. o Environmental chambers for accelerated life tests (ALT).o Created disaster recovery scenarios to mimic real life performance (power outages, floods).● Established and led automation department, enabling quick, reproducible, and accurate regression testing of firmware and software releases. Team utilized, Selenium, Java, PHP, Python, Visual Basic, Linux and SQL scripting to obtain results.● Responsible for all phases of product launch including, production, documentation, product verification, system verification, as well as deploy ability. ● Implemented companywide tracking systems for product issues, enhancements and test case tracking.o Jira, Confluence, Salesforce and Test link ● Spearheaded RF testing for 915 MHz ISM band, frequency hopping and spread spectrum technology.● Prioritized full system test for both software and hardware along with individual components used to maintain system performance. Including 4g, ethernet backhaul, and SQL storage for data. ● Created Standard Operating Procedures (SOP) for deploying wireless networks, ensuring consistent professional installations by all project managers and third-party contractors.● Formed multi-facility support team comprised of ten engineers, in charge of organizing reviews, day-to-day workloads, and providing individual growth paths.● Ensured positive network performance during all stages of deployment using Key Performance Indicators (KPI). End result was Service Level Agreements (SLAs) were met during all phases of deployment.● Increased operations center support from 3 networks to 200 with no increase in staff by automating daily reports, streamlining workload, and cross training analysts.

(formerly Taqua Systems) Exemplified skills in integration of products and protocols in laboratory. Led creation of automated test scripts, reducing test cycles along with increasing product quality. Oversaw hardware and software verification of new generation class 5 switch. Supported protocols including FXO, FGD, SS7, GR303, POTS, PRI, and NFAS, as well as SIP and MGCP for VoIP applications.

Succeeded in managing and maintaining multimillion-dollar test facility. Headed bi-coastal management for eight QA engineers, supervisors, and interns. Served as driving force in development of functional ISO9000 quality system.