Manage training, certification, and program compliance with 9 vendors.

• Managed the company’s day to day relationship with our UK & European computer hardware manufacturers and service providers. • Administered the global list of other equipment resellers with access to Hilton’s negotiated pricing • Maintained a series of documents explaining technology services and policies for a non-technical audience of hotel owners and management teams, called “Making IT Simple”.• Researched and wrote new documents on a variety of topics as well as managing design and translation into 9 languages via 3rd party contracted partners. • Created a SharePoint portal to collate reports and data from a wide array of sources and present them in a consistent format for various Technology teams.

• Led a team of IT Managers providing technology support and advice to over 40 Hilton hotels across the UK & Ireland. • Responsible for performance management of the team (hiring, annual and periodic reviews, coaching and counselling, etc.)• Improved communication between the IT Managers and hotel management teams enabling greater insight into technology priorities, projects, and budgets. • Managed a variety of projects including transitions (sites entering or leaving the business), hardware refreshes, software upgrades, and more.

• Delivered onsite and remote technology services to 8 UK hotels• Provided business critical project consultancy on technology topics • Represented our team on a task force to improve server & client (PC and laptop) security (“hardening”) across the estate.

• Provided onsite and remote technology support and assistance to 13 hotels across several US States.• Improved compliance with regulations, standards, and best practices at these sites as previously they had no oversight or support from Fields Services teams.