• Help desk support for Toxic Report Inventory software for the federal government (EPA) • Kept up to date on rapid changes on around 50 different program flows.• Learned many new systems on the job, including American Recovery and Reinvestment Act (ARRA) grant system support, FOIA online support, eDiscovery (EPA FOIA support software), FOIAOnline, and Office 365.• Was one of select few chosen to support MS Office 365 including Word, PowerPoint, and Excel• Used excellent communication and interpersonal skills to be personable and professional level with a wide variety of users.

Overnight monitoring of systems to evaluate for escalation to 24x7 on-call NOC technician

Provided service to people leaving company.Provided tech support for A/V equipment, including network and wireless hookup.

Provide seasonal support as the IT help desk for EPA on-line reporting systems to corporations.Help desk support for Toxic Report Inventory software for the federal government (EPA) on-line reporting systems Central Data eXchange (CDX) to corporations for annual reporting deadline.Verified identity of callers and authority to request account information and/or changes.Used both phone, chat and email to communication information to users as appropriate.

(Working in support of Larimer County Government)Answered IT help line to take work requests and initiate resolution of customer software and hardware issues prioritized in a timely manner. Was able to keep up with a doubling of the number of tickets over previous years and provide a smooth transition to the new systems with minimal trouble.Provided hands on support for MS Office applications up through version 2007.Performed password resets and checked accounts in Active Directory across all county officesRegular work ended in December 2010, but continued providing fill-in coverage as needed.

Included:Assembly and packaging of various products (including phone cases)

Built, tested, picked, packed and shipped computer cabinets. • Prioritized and organized orders based on SAP database, built computer cabinets according to specs and tested system configuration. • Used logical problem-solving skills and communication with technical staff to identify errors in paperwork and work around limited resources and parts. • Performed firmware testing using software learned on the job.• Coordinated with technicians and engineers for various support and diagnostic issues.

Various jobs through Employment Agency

Created, developed, implemented, troubleshot and maintained data capturing and quality checking systems.Ensured extremely accurate data output by creating systems for project setup, data validity checking and analysis of resulting data. Attention to detail was critical to ensure data aligned with client needs and was generated in a very timely manner.Supported multiple concurrent projects and project management and planning, software development, system administration, team leadership.

Enabled a startup company to establish itself and go from paper to computerized surveys. • Performed PC deployment and setup at various call center sites as well as managed day-to-day computer operations of three facilities in two states. • Managed CATI Programming department, was primary responsible person for customer deliverables and CATI (Computer Aided Telephone Interviewing). Created, developed, implemented, troubleshot and maintained data capturing and quality checking systems.• Ensured extremely accurate data output by creating systems for project setup, data validity checking and analysis of resulting data. Attention to detail was critical to ensure data aligned with client needs and was generated in a very timely manner.• Supported multiple concurrent projects and project management and planning, software development, system administration, team leadership. • Implemented a variety of best practices for effective support. Supported Special Projects• Developed creative solution as needed to accommodate new systems and processes.• Created, developed, implemented troubleshot and managed an in-house company payroll and calendar database systems using MS Access and MS Excel. This required setting up data structures and architecture to contain the required information. Business Communication• Used interpersonal verbal communication while dealing with clients in a professional manner regarding data requirements. • Collaborated with external vendors to set up new computer systems and Software integration. • Provided office support, presentation of new systems, training and assistance on operating systems of Windows 98 and Windows 95 and Microsoft Office applications (up through 2000).

• Consulted at HP on various Human Factors Projects.• Developed various proto-types to verify usability of display designs. • Observed use of prototyped displays to determine user needs, Collaborated with others to develop recommendations for system redesign. • Developed a data capturing system in Visual Basic for observing end users of prototypes of computer displays in a testing lab. Trained a programmer to assist with this task.

Observed use of prototyped displays to determine user needs, Collaborated with others to develop recommendations for system redesign.• Developed questionnaires, interviewed operators, observed operation and use of prototyped displays to determine user needs (including NASA astronauts).• Developed questionnaires, interviewed operators, observed operation and used prototyped displays to determine user needs.• Ran usability tests of a variety of application, generated experimental instructions, scheduled and ran human subjects, analyzed results to develop a consistent model of requirements, and submitted design recommendations to the development team at NASA.

Ran usability tests of an installation process and user interface design. Collaborated with others to authenticate supporting documentation.