• Provide desk-side maintenance, troubleshooting and repair of computer systems• Respond to customer requests for computer support• Works independently, in the field without supervision• Provide support for computer refreshes as well as computer moves• Diagnosing errors or technical problems and determining proper solutions• Deploy IT equipment for new hires, intra-office moves• Update asset tracking systems when issuing or collecting equipment

• A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure• Ability to learn new material quickly• Administered AIX server in regards to monitoring logs and applying patches until, recently going hosted• Coordinated development of Core Incident Response Team in response to PCI audit• Currently apart of Athletics IT group developing policies and procedures• Develop and maintain all communication networks consisting of firewall, LAN, WAN, WLAN, and VPN for ticketing and scanning systems• Developed role based access for ticketing system for 10 departments and entities consisting of 400+ users• Development and implementation of onsite support team for Athletics Department during events• Investigate, evaluate, and recommend equipment purchases• Maintain two Windows servers ensuring integrity and availability• Perform system administration duties including software installations, upgrades to operating systems and user management• Responsible for converting system data to client usable format• Work on yearly Payment Card Industry audit

• Execution of policy regarding customer satisfaction, quality assurance, personnel relations; promotions, status changes, and disciplinary activities• Interface with engineering staff, customer service and production control personnel for coordination of various activities• Supervision of personnel ranging from 8 to 25 operators

• Processed highly integrated circuits per customer specification and ensured to quality controls• Responsible for shipment of integrated electronic parts

• Provided training on computer and application usage• Helped maintain AppleTalk LAN consisting of Mac and PCs• Maintained inventory of all computer and printer equipment for 50+ staff• Creation of payroll databases• Provided cost justification, solicitation for bids, purchase order requests