Provide AusDx application and technical support, identifying root cause and implementing corrective actionsTechnical sales capacity to forward and close customer acquisitions, reagent and instrumentation sales contractsField service smaller benchtop to high-throughput molecular diagnostic instrumentations based on Hamilton® and TECAN® OEMs Preventive maintenance, installation, providing services in IQ/OQ/PQ validationsTrain customers with clinical diagnostic… Show more Provide AusDx application and technical support, identifying root cause and implementing corrective actionsTechnical sales capacity to forward and close customer acquisitions, reagent and instrumentation sales contractsField service smaller benchtop to high-throughput molecular diagnostic instrumentations based on Hamilton® and TECAN® OEMs Preventive maintenance, installation, providing services in IQ/OQ/PQ validationsTrain customers with clinical diagnostic reagents for use in human and veterinary indications, navigating the RUO, LDT and FDA-IVD, CE-IVDR regulated productsResponsible for the first new USA R-Biopharm customer in Chicago since the 2019 COVID-19 contracts and training on products, ranging from ELISA, RT-PCR and point-of-care devicesDocument customer queries and follow up utilizing Oracle NetSuite® CRMSupport Quality and Regulatory departments, applying Advisory Notices and Technical Bulletins in line with 21 CFR guidelinesSupervise FSE with work assignments and provide internal supportAssemble large scale field reagent data and performance using bioinformatics, data engineeringHandle global technical support hotline for both internal teams and external customersConduct product demos and conference booth support at ASM, AACC/ADLM 2023, UGMsAs SME, author SOPs to support strategic systems in place aimed at personnel growth within USA Show less

*Promotions: Census Field Supervisor, Lead Census Field Supervisor to Census Field ManagerFederal public servant of the greater Los Angeles, Pasadena, California district for 2020 Decennial CensusManage 3,500 staff personnel responsible for conducting 2020 Decennial tests and Decennial operationsOversee the activities of field data collection and directly supervise Census Field Supervisors and office support staffSME on all Census operations and software: Group… Show more *Promotions: Census Field Supervisor, Lead Census Field Supervisor to Census Field ManagerFederal public servant of the greater Los Angeles, Pasadena, California district for 2020 Decennial CensusManage 3,500 staff personnel responsible for conducting 2020 Decennial tests and Decennial operationsOversee the activities of field data collection and directly supervise Census Field Supervisors and office support staffSME on all Census operations and software: Group Quarters, Service-based Enumeration, TNSOL, Non-Response Follow Up, OCS ECaSE, FDC, HERMES softwareAuthor technical job aids and implement workflow optimization to enhance communication, efficiency, and transparency between field and office supporting staffProvide group and individual training, monitor daily assignments; provide strategic advice and guidance to subordinate staffSelected as trainer to travel to other Area Census Offices within the region in Las Vegas, NV, Long Beach, CA, Inglewood, CA to implement and train staff in applicable strategies from Pasadena home officeResponsible for the completion of 300,000+ production field cases with the most accurate and complete response data in a timely and cost-efficient manner, adhering to strict quality assurance standardsPlan logistics and count execution of 50,000+ Los Angeles people experiencing homelessness, the largest in the United States, in a single Targeted Non-Sheltered Outdoor Location (TNSOL) overnight operationEstablish an effective working relationship with sensitive/escalated cases with the public to meet Census productionAssure that specific levels of quality and progress of field operations are being met through analysis of various computer-generated reports and observation. Take necessary corrective action to achieve goals and meet deadlinesReview and certify payroll. Refer/assist administrative issues as needed with accidents/safety/injuries Show less

*Promotions: Technical Marketing Specialist, Molecular Technical Sales Specialist, Molecular and Specialty Diagnostics Technical Specialist to Sr. Molecular and Specialty Diagnostics Technical SpecialistPresident's Club award recipient FY 2016, FY 2017 - Highest national technical sales achievement awardRecipient of company's CORE value award FY 2017 - Respect, Integrity, Teamwork, AchievementPublished author in TRANSFUSION JournalCollaborated and provided RUO… Show more *Promotions: Technical Marketing Specialist, Molecular Technical Sales Specialist, Molecular and Specialty Diagnostics Technical Specialist to Sr. Molecular and Specialty Diagnostics Technical SpecialistPresident's Club award recipient FY 2016, FY 2017 - Highest national technical sales achievement awardRecipient of company's CORE value award FY 2017 - Respect, Integrity, Teamwork, AchievementPublished author in TRANSFUSION JournalCollaborated and provided RUO product support leading to the first FDA IVD (Class III and PMA) approved genotyping of human erythrocyte antigen, HEA BeadChip™ Test KitPrepare objectives, agendas and demonstration materials for training at headquarters, exhibition booths, congresses and customers’ sitesSupport introduction and advanced training of molecular and special diagnostics products in hospitals, blood transfusion centers and reference laboratories by giving lectures in courses and hands-on training workshopsProvide technical and scientific support for customers, collaborate in the preparation of scientific materials, handle and resolute complaints and discrepanciesPerform equipment services including preventive maintenance, installation and verificationProduced field data analytics to ensure reagent lot performance in real-time cloud databaseCoordinate pre-implementation meetings across cross functional departments to assist and support customers with validations and revalidationsTrained global distributors in Red Cross of Australia, Malaysia, Singapore, Korea, Japan, China, and EMEA regionPerform site survey and work flow analysis to assess customers’ needs and to offer suggestions for business market development Organize and review marketing and promotional materials for all division assays and equipmentPropose new products and product improvements to higher management level from customer feedbacks and user needsAchieve instrumentation and annual reagent quota in assigned territory Show less

Maintain sales and provide training/technical support for all customers in assigned territory. Achieve annual reagent quota in assigned geographic territory Increase sales in current account in assigned accountsCustomer in-house training and technical support at customer sitesOn-site troubleshooting technical and equipment issuesOn-site assay training and retraining where necessaryInstallation of all BioArray Solutions, Immucor… Show more Maintain sales and provide training/technical support for all customers in assigned territory. Achieve annual reagent quota in assigned geographic territory Increase sales in current account in assigned accountsCustomer in-house training and technical support at customer sitesOn-site troubleshooting technical and equipment issuesOn-site assay training and retraining where necessaryInstallation of all BioArray Solutions, Immucor equipmentPreventative maintenance and inventory of all BioArray Solutions, Immucor equipment at responsible sitesPerform weekly run data of responsible sites for quantity/quality and connect with customer as neededCoordinate pre-implementation meetings with new accountsAssist and support customers with validations and revalidationsProvide advanced training to customers when requiredPerform site survey and work flow analysis at customer sites, introduce and educate customers on new assays when availableLearn and assess customers’ business to offer suggestions to grow BioArray Solutions, Immucor testing with addition of various patient population samples and/or donor testing samplesRemain technically competent and keep current in the new developments within the industryReview and comment on marketing materials and projects Show less

*Promotions: Research Associate, Assistant Scientist I, Assistant Scientist II to Associate ScientistGenerate high-yielding and stable mammalian cell lines for pre-clinical and GMP production-use of monoclonal antibody candidates using transfections, MTX amplifications, immunization, fusion hybridoma and cloning techniquesDevelop Waters HPLC instruments’ Empower 3 software processes for data analysis used in antibody characterization acquired from Protein A, WCX-10 and Amide-80… Show more *Promotions: Research Associate, Assistant Scientist I, Assistant Scientist II to Associate ScientistGenerate high-yielding and stable mammalian cell lines for pre-clinical and GMP production-use of monoclonal antibody candidates using transfections, MTX amplifications, immunization, fusion hybridoma and cloning techniquesDevelop Waters HPLC instruments’ Empower 3 software processes for data analysis used in antibody characterization acquired from Protein A, WCX-10 and Amide-80 columns’ resultsOperate and maintain the use of HPLC instruments to consistently deliver reproducible productivity results and representative chromatogramsValidated Antibody-Drug-Conjugate (ADC) cell lines’ physical characteristics to ascertain they meet quality criteria by ELISA, CEX, Oligosaccharide, SE and RP-HPLC, western blots, SDS-PAGE, IEF gel assays, fluorescence imaging and analysisDemonstrate genetic stability of cell lines by extended passaging in shaker flask models and prepare pre-master cell banks for promising production-use cell linesDevelop cell culture processes by conditioning continuous feeds, pulse feeds, adjusting pH and evaluating daily viability and antibody productivity in shaker flask modelsAuthor and/or revise SOPs and batch records to comply with regulations Show less

*Promotions: Seasonal Sales Clerk, Sales Clerk, Assistant to Assistant Manager to Assistant Textbook ManagerRelayed complete and concise explanations to store and textbook managers with account inquiries, course adoption materials and sales reportsManaged personalized contacts amongst faculty and publishers’ representatives to collect course specific data to improve customer satisfaction, overall sales performance and brand loyaltyProvided technical support installing… Show more *Promotions: Seasonal Sales Clerk, Sales Clerk, Assistant to Assistant Manager to Assistant Textbook ManagerRelayed complete and concise explanations to store and textbook managers with account inquiries, course adoption materials and sales reportsManaged personalized contacts amongst faculty and publishers’ representatives to collect course specific data to improve customer satisfaction, overall sales performance and brand loyaltyProvided technical support installing, maintaining and troubleshooting hardware servers and softwareAchieved high marks in key service metrics, including valuable customer satisfaction and record single day gross sales of over $400,000 (2006)Created and maintained store official website to enhance sales performance and customer satisfaction Show less

DEPARTMENT OF PATHOLOGYFocused research in the study of macromolecular structure and assembly of protein myosin and its interaction with actin in cardiac and skeletal muscle cellsDesigned, constructed and purified recombinant adenovirus to efficiently deliver Heavy Meromyosin (HMM) triple-FLAG-GFP tagged protein in mouse myogenic cell line C2C12Isolated HMM protein using CsCl-density purification and analyzed the characteristics using antibody binding assay, western and… Show more DEPARTMENT OF PATHOLOGYFocused research in the study of macromolecular structure and assembly of protein myosin and its interaction with actin in cardiac and skeletal muscle cellsDesigned, constructed and purified recombinant adenovirus to efficiently deliver Heavy Meromyosin (HMM) triple-FLAG-GFP tagged protein in mouse myogenic cell line C2C12Isolated HMM protein using CsCl-density purification and analyzed the characteristics using antibody binding assay, western and northern blots, ELISA and motility assayAssembled properly folded HMM protein with a complete motor domain that bound and released actin in the presence and absence of ATP in sliding movements and motor activityAcquired techniques of protein biochemistry, molecular genetics, immunochemistry, electron microscopy and crystallography to analyze myosin structure, assembly and function Show less