Chatbot and AI Contact Center Product Owner- Successfully led multiple projects in the development and implementation of chatbot and AI contact center solutions, leveraging a deep understanding of natural language processing, speech recognition and synthesis.- Directed and supervised over 20 chatbot projects for major enterprises, including Kyobo Life, Kakao Pay, Hyundai Department Store, Korea Investment & Securities, and Amore Pacific.- Managed the execution of voice call bots and… Show more Chatbot and AI Contact Center Product Owner- Successfully led multiple projects in the development and implementation of chatbot and AI contact center solutions, leveraging a deep understanding of natural language processing, speech recognition and synthesis.- Directed and supervised over 20 chatbot projects for major enterprises, including Kyobo Life, Kakao Pay, Hyundai Department Store, Korea Investment & Securities, and Amore Pacific.- Managed the execution of voice call bots and AI contact center projects for Hyundai Department Store, Kyobo Life, Stage Five, and Small Business Market Promotion Agency.- Held end-to-end responsibility as a product owner for planning, development, and overall management of "kakao i connect center SaaS," a 'contact center as a service' offered by Kakao Enterprise. Show less

Kakao AI Lab CIC (later became Kakao Enterprise)

- Founded and led MightyWorks, a technology company specializing in speech recognition and preprocessing.- Successfully licensed the cutting-edge technology developed by MightyWorks to over 35 million devices worldwide including smartphones and automobiles.- Acquired by Kakao in 2019.

Rich experience in monetization planning and billing system improvement for major services of Hangame and Naver portal.