Konverge has been providing IT services, products and solutions for Australian brands for over 3 decades... but it's not about us... It's about you.

Building business relationships with customers to increase sales opportunities and deliver on exceptional customer experience, leading a team comprising of Internal Account Managers (IAM), Project Managers, Account Operations Managers and Specialists to help customers achieve their desired IT related outcomes.Lead IAM collaboration to meet bi-annual revenue targets, implementing a strategic business growth model for the territory, maximizing revenue through HP's capabilities. Employ outcome-based selling strategies, proactively sourcing opportunities through direct communication channels.Achieve extensive penetration of HP products and services, delivering impactful and professional presentations. Foster proactive and responsive client engagement, establishing trust with C-level executives. Conduct customer relationship mapping to enhance client advocacy.Prioritize customer satisfaction with a focus on continuous improvement. Demonstrate in-depth knowledge for a comprehensive territory plan, solving client challenges through strategic sales strategies. Maintain a clear line of sight to the sales pipeline, driving outcome-based proposals and contracts. Lead Product Lifecycle sessions, ensuring client alignment and success.

Generating leads, advancing the sales process, closing new and existing business and revenue growth objectives by effectively articulating the value proposition associated with HP’s products and services.Showcasing a proven ability to consistently surpass revenue targets. Solution selling within the competitive PC industry. Developed strategic planning acumen, particularly in margin recovery through effective upselling, cross-selling, and service/accessory attachments. Demonstrated proficiency in lead generation via various inbound and outbound channels.Honed the ability to build and sustain strong client relationships by comprehensively understanding and addressing client needs. Established a reputation for ensuring consistent customer service levels, managing client expectations, and being recognized as a trusted business advisor.Cultivated expertise in developing robust working relationships across diverse business units. Acquired skills in ensuring accurate transfer of information between prospects/clients and internal units, enhancing overall communication effectiveness. Actively contributed to team dynamics, showcasing adept conflict resolution and facilitating smooth transitions during client handovers.Learned the intricacies of preparing and submitting weekly account summary and forecasting reports. Acquired hands-on experience in crafting account plans and participating in territory planning. Gained proficiency in meticulously managing a customer relationship management database ensuring the accuracy and currency of client and opportunity data. Delivering timely and insightful reporting on account summaries and forecasting.

• Managing relationships with NSW Department of Education and Communities, to ensure that there was coverage for the entire account.• Met and exceeded sales quotas set, with an average of 155% for FY11/12, which allowed me to attend Lenovo’s “Presidents Club” which is for the people who exceed or meet their quotas for a full year.• Received great feedback from key influential people within NSW Department of Education and Communities, which helped me build great relationships with the customer who requested that I was to work with them onsite one day a week• Involved in planning for $20M order with the customer and seeing it through to a purchase order.• Develop and execute plans to grow Lenovo’s share of wallet within customer

• Manage buffer levels for customers with short SLA requirements, keeping enough stock available and also managing to keep it within set budget.• Interlocking with various internal teams, Sales, Supply, Fulfilment, Services and Administrative support teams and others as required to plan, prepare and execute shipment requirements.• Provide accurate and comprehensive business data reports for the business routinely and on request. These range from customer specific reports through to ad hoc requests for the business.• Aligned to projects to improve our performance on key accounts. Created and implemented a process that improved the hit ratio for a short SLA customer by 100%• Kept Finish goods inventory within budget for 2 consecutive quarters

• Managing customer’s orders, from order receipt to delivery of goods.• Liaising with Business Partners to help get their orders loaded and delivered to meet their SLAs.• Involved with planning a role-out for an $11M order for Victorian Department of Education, which involved delivering 9000 Notebooks to individual customers.• Created and implemented reporting tools to make reporting data more efficient• Handled problems with orders that prevented them from being loaded into the system.

Validate purchase orders to ensure they had the correct information.Looked after “rejected” orders which required working with various teams (e.g. Finance, Brand and Fulfilment Team) in the company to get them loaded.Promoted to Team Lead for the Order Validation team.Involved with and lead small projects to improve serviceability metrics.

Provided customer support for the interface software to the student database.Meeting reporting deadlines for other departments, which played a key role to the running of the university.Built outstanding record of achievement and cooperation with staff and clients.Involved with testing for the launch of the online student enrolment system.