Edward Smith Email & Phone Number

Orange County, California Area

* Perform assembly, upgrades, diagnosis, and repairs of computer systems and associated peripherals on all major brands and custom computers, printers, scanners and on the market since 1996. Mac included.* Responsible for scheduled and routine maintenance of customer computer systems and networks.* Survey customer’s company needs to determine the best possible computer, network, and software solution or troubleshooting issue resolution.* Provide sales and phone support assistance… Show more * Perform assembly, upgrades, diagnosis, and repairs of computer systems and associated peripherals on all major brands and custom computers, printers, scanners and on the market since 1996. Mac included.* Responsible for scheduled and routine maintenance of customer computer systems and networks.* Survey customer’s company needs to determine the best possible computer, network, and software solution or troubleshooting issue resolution.* Provide sales and phone support assistance, one on one or group training, and using Programs like Log Me In or Teamviewer to resolve customer issue remotely* Schedule new and long-term customer purchase orders* Perform Internet research of parts, drivers and most computer related problems if not known.* Install networking systems to include infrastructure i.e., cable and phone lines, punch-downs, jacks, and all necessary modifications* Install, maintain and troubleshoot Operating Systems including user and password setup.* Determining virus and spyware infections and removing them.* Install and configure application programs to customer specifications whether at a home office or within a Domain network. Show less

Mission Viejo, California

* Loaded all packages, freight, and letters into the delivery truck.* Performed minor vehicle maintenance.* Trained new hires in loading and delivery procedures.* Performed direct customer service duties at the front desk.* Assisted in making sure that all shipments left the dock on time.