Edward Smith Email & Phone Number

Colorado, United States

Greater Chicago Area

Provide strategic and operational leadership over IT Infrastructure including hardware lifecycle, network technologies, WAN, LAN, telephony, system administration, collaboration, directory services and regulatory compliance. Responsible for managing 5 Managed Services Providers ensuring the availability, performance, reliability and scalability of Molson Coors Brewing Companies global IT infrastructure with an emphasis on key operational systems and financial commitments while ensuring alignment with other IT functions and the business. • Continuously enhance current change and incident management processes to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes/incidents while minimizing the impact on service quality• Manage effective working relationships with vendors, alliance partners and outsourcing suppliers• Ensure flexible, efficient and cost-effective infrastructure services are in place to support business processes and company growth initiatives• Manage ongoing patching of network, storage, servers, database-related equipment and software• Ensure appropriate level of documentation is available to support infrastructure operations• Employ industry leading practices and deploy organization standards and policies in the areas of operations and technology services• Ensure all changes are assessed, approved, implemented and reviewed in a controlled manner• Create and facilitate global communication processes and plans around all system changes within both the IT and Business community• Create processes that assess the priority, impact, cost, benefit, business justification, approvals and risk of proposed changes• Actively participate in business continuity planning, development and execution• Manage budgets, cost control programs and strategies for all Infrastructure including internal resources and external IT service providers

Greater Chicago Area

Managed MillerCoors USA telecommunications network as well as all mobile technologies. This included equipment and licensing lifecycle management, equipment standards, policy, fulfillment, operation governance, service provider relationship management, service delivery, service level agreement monitoring and measurement, issue resolution, problem management, service request management, service delivery change management and continuous improvements.• A complete network refresh of all LAN and WAN network equipment that had reached end of support.• Transforming the business from company provided smartphones to a complete employee BYOD program resulting in savings of $1.5M per year and getting us out of the phone business. Additionally, we created and implemented new policy and applications to secure company content.• Transitioning Network Managed Services provider to realize savings of $1M per year and benefit from improved services over the network. A significant reduction in change related outages and preventative maintenance increased customer satisfaction surveys scores tremendously.• Refreshed the companies 3 Cisco Telepresence systems that had reached end of support with Cisco Telepresence IX5000 systems• Refreshed the companies 1000+ aging iPad fleet assigned to our sales teams with new devices. This required significant coordination to minimize disruption to the sales teams ability to sell products. Within the project we created and implemented policy and applications to limit non-business related data usage to realize cost savings as well as enabling the commercial team to look at actual usage of the devices to determine training opportunities.• Champion and drive adoption of service delivery, problem management, change management, release management, capability management, configuration management and incident management across IT

Richardson, Tx

Strengthen and/or develop executive and C-Level relationships in order to grow revenue in assigned lucrative global account with total revenue in excess of $45m/yr. Managed client expectations, championed the client liason role and kept internal resources focused on clients projects/activities. Identified opportunities for account growth and developed implementation strategies to fruition. Led monthly and quarterly client service reviews to measure success on Master Services Agreement, Strategy, Incident Management, Implementation, Billing and account personnel. Cross managed programs/staff and ensured complete customer satisfaction. - 30% reduction in implementation intervals enabling the company to bill for service earlier - 10% reduction in the time required to restore service decreasing downtime and credits payable - 75% increase in EDI billing transactions moving average day to pay from 30 to 7 - Near real time contract acquisition realizing win/win for the company and client

Richardson, Tx

Managed a team of 9+ employees supporting over 13 global accounts with annual revenues in excess of $150M. Enhance customer relations by solving complex billing, service, implementation and sales issues. - Improved client/sales expectations by developing installation standards for all product types - Streamlined complex billing task, decreasing net payables cycle as well as exposure to credits - Teamed with sales to ensure back office post sales processes supported sales activities - Reduced past due accounts payables by 78% - Managed employee development, priorities, performance and sick/vacation time

Richardson, Tx

Responsible for the training, hiring, terminating and development of 21+ engineering employees. Responsible for network synergies and contract negotiations that saved the company $120M per year. Developed and managed a capital expense budget of $300m/year. - 42% reduction in capacity leases by optimizing traffic - Negotiated less costly, shorter term capacity leases across the entire network - Developed job descriptions, created training programs, reviewed employee performance

Richardson, Tx

Managed and/or cross managed 50+ engineers nationally responsible for engineering and installing equipment in the long distance network. - Developed generic equipment installation specifications to be used as boiler plates nationally - Managed employee performance, time and priorities

Richardson, Tx

Supervised 5 engineers responsible for owned building support systems. Engineered equipment installation packages for a 5 state region.