Edward Smith Email & Phone Number

Colorado, United States

Greater Chicago Area

• Provide strategic and operational leadership over IT Infrastructure including hardware lifecycle, network technologies, WAN, LAN, telephony, system administration, collaboration, directory services and regulatory.
• Continuously enhance current change and incident management processes to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes/incidents while minimizing the impact.
• Manage effective working relationships with vendors, alliance partners and outsourcing suppliers
• Ensure flexible, efficient and cost-effective infrastructure services are in place to support business processes and company growth initiatives
• Manage ongoing patching of network, storage, servers, database-related equipment and software
• Ensure appropriate level of documentation is available to support infrastructure operations

Greater Chicago Area

• Managed MillerCoors USA telecommunications network as well as all mobile technologies. This included equipment and licensing lifecycle management, equipment standards, policy, fulfillment, operation governance, service.
• A complete network refresh of all LAN and WAN network equipment that had reached end of support.
• Transforming the business from company provided smartphones to a complete employee BYOD program resulting in savings of $1.5M per year and getting us out of the phone business. Additionally, we created and implemented.
• Transitioning Network Managed Services provider to realize savings of $1M per year and benefit from improved services over the network. A significant reduction in change related outages and preventative maintenance.
• Refreshed the companies 3 Cisco Telepresence systems that had reached end of support with Cisco Telepresence IX5000 systems
• Refreshed the companies 1000+ aging iPad fleet assigned to our sales teams with new devices. This required significant coordination to minimize disruption to the sales teams ability to sell products. Within the project.

Richardson, TX

Strengthen and/or develop executive and C-Level relationships in order to grow revenue in assigned lucrative global account with total revenue in excess of $45m/yr. Managed client expectations, championed the client liason role and kept internal resources focused on clients projects/activities. Identified opportunities for account growth and developed.

Richardson, TX

Managed a team of 9+ employees supporting over 13 global accounts with annual revenues in excess of $150M. Enhance customer relations by solving complex billing, service, implementation and sales issues. - Improved client/sales expectations by developing installation standards for all product types - Streamlined complex billing task, decreasing net.

Richardson, TX

Responsible for the training, hiring, terminating and development of 21+ engineering employees. Responsible for network synergies and contract negotiations that saved the company $120M per year. Developed and managed a capital expense budget of $300m/year. - 42% reduction in capacity leases by optimizing traffic - Negotiated less costly, shorter term.

Richardson, TX

Managed and/or cross managed 50+ engineers nationally responsible for engineering and installing equipment in the long distance network. - Developed generic equipment installation specifications to be used as boiler plates nationally - Managed employee performance, time and priorities

Richardson, TX

Supervised 5 engineers responsible for owned building support systems. Engineered equipment installation packages for a 5 state region.