● Facilitated customer onboarding and training, ensuring comprehensive understanding of system operations and critical safety protocols● Monitored and analyzed customer telematic data to ensure optimal functionality and performance● Performed in-depth diagnostics to resolve technical challenges encountered in the field● Conducted intricate wiring and component replacements on high-voltage electric trailers● Scheduled test drives and performed pre-delivery inspection (PDI) of trailers post repair● Authored detailed technical reports documenting identified failures and testing procedures● Developed a First Responders Guide according to ISO 17840 standards

● Executed periodic and corrective maintenance on holmium, CO2, YAG, SLT, and diode lasers ● Installed ophthalmic lasers and conduct a user control overview with doctors ● Performed on site laser troubleshooting in hospitals and eye clinics● Wrote service reports for customers outlining observations and recommended solutions● Arranged travel and created expense reports for each periodic maintenance, corrective maintenance, and installation● Reviewed and organized QMS documentation corresponding to ISO 13485● Created training documents and procedures to onboard new hires

● Troubleshooted automated conveyor systems that utilized PLCs and VFDs.● Designed and reviewed ladder logic in Rockwell Studio 5000 to run automated conveyor systems● Set IP addresses utilizing BootP-DHCP and RSLinx● Utilized Control Flash and Control Flash Plus to update firmware

● Reviewed and signed off on project specific paperwork required for proceeding to the next production step orshipping units out to their corresponding nuclear decommissioning site● Led daily morning meetings with shop floor personnel focused on work updates and safety concerns● Set clear expectations and requirements for a designated job assignment through pre-job briefs and addressedquestions and concerns● Reviewed engineering drawings and their corresponding bill of materials● Created and managed inventory sheets to ensure materials and subcomponents were in stock and checked byQuality Control● Wrote condition reports for material, subcomponents, and units that were found to have violated related drawingrequirements